• Group Product Manager - Support Automation

    Coinbase (Albany, NY)
    …of the associated expectations * You will be responsible for fully-automating Coinbase's customer support with extremely high quality and customer ... * This is inclusive of Coinbase's entire suite of support -related products: * Help Center * Chatbot * In-product...prediction: Detecting and resolving a potential issue for a customer before it becomes a real issue * AI-driven… more
    Coinbase (09/26/25)
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  • Security Engineer

    Teradata (Albany, NY)
    …of processes, define technical specifications. + Ability to perform customer support with strong analytical skills for troubleshooting. + Ability ... every major industry trust Teradata to improve business performance, enrich customer experiences, and fully integrate data across the enterprise. **What You'll… more
    Teradata (09/13/25)
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  • Computer Support Specialist

    Datrose (New York, NY)
    …verbal and written communication skills to explain complex technical concepts to non- technical users. * Customer Service: Patience, empathy, and a focus on ... Type: Contract/W-2 Duration: 2 years Shift: 37.5 hours Computer Support Specialist Our client is seeking an Computer ...but are not limited to, the following: * Providing technical assistance to users via phone, email, chat, or… more
    Datrose (10/01/25)
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  • Metallurgical Engineer

    Curtiss-Wright Corporation (Lansing, NY)
    …Support continuous improvement projects within the metallurgy department. + Participate in customer audits and provide technical support during on-site ... material characterization, and metallurgical evaluations using advanced analytical techniques. Support failure analysis testing as needed. + Perform microstructural… more
    Curtiss-Wright Corporation (08/20/25)
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  • Engineering Manager, Customer -Facing Data…

    New York Times (New York, NY)
    …an event-driven architecture to process event streams and serve aggregated data for customer -facing use cases. You will report to the Director of Data Platform. This ... managers and partners to define product requirements and roadmaps. + Guide technical decisions and architectural design for the team's projects. + Monitor and… more
    New York Times (10/02/25)
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  • Customer Service Monitor

    City of New York (New York, NY)
    …funded programs within HRA include Heatline, Infoline as well as several support positions in the Central Office for Processing and Management Information Services. ... Program (HEAP), is recruiting for two (2) Community Associate, to function as Customer Service Monitors, who will throughout the City, perform the following: - Act… more
    City of New York (08/30/25)
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  • Tech Field Support II

    Albany Medical Center (Albany, NY)
    …employees appropriately according to documented standard operating procedures. The Tech Field Support is responsible for an exemplary customer service experience ... America) Salary Range: $51,755.37 - $77,633.06 The Tech Field Support provides onsite and remote support for...have knowledge of and the ability to adhere to customer service standards and ensure that all written and… more
    Albany Medical Center (07/25/25)
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  • IT Support Technician

    Amentum (Batavia, NY)
    Amentum is seeking **IT Support Technicians** to support our DHS customer at their regional CONUS and OCONUS facilities. _We are pipelining candidates for ... follow-through, you will provide Tier 2 IT help desk support , assisting with hardware and software troubleshooting and providing...great addition to our team. In addition to your technical experience, you also have exceptional customer … more
    Amentum (09/22/25)
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  • PC Support 2

    Insight Global (Melville, NY)
    …Service Desk to ensure the team is ready to offer second and third level technical support . * Consults with MSC departments, associates, and business partners to ... Minimum of 3 years experience in a tier 2 technical support position providing break/fix and desktop...with vendor resources and internal resources. Must have excellent customer service skills related to providing desktop support… more
    Insight Global (09/09/25)
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  • Application Support Representative

    Erie 1 BOCES (West Seneca, NY)
    …school district personnel on supported software platforms. Provide responsive and effective technical support via phone, email, and ticketing systems. Develop ... limits of (A), (B) and (C). Additional Qualifications: + Experience in training or technical support , preferably in an educational setting. + Comfort with remote… more
    Erie 1 BOCES (09/04/25)
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