- Amazon (New York, NY)
- …go-to-market strategy for their respective technology domains, providing the business and technical expertise to help our customers succeed. Partner teams own the ... To Market (GTM) team is on a mission transforms support into success-where AI and human agents work side-by-side...human agents work side-by-side with full context through every customer interaction. We turn fragmented customer data… more
- Snap Inc. (New York, NY)
- …and engagement of Snap's self-service platform and auction-based tools, providing ongoing technical support and real-time analysis at scale. + Identify, ... way to share a moment! We're looking for a Customer Success Specialist to join Snap Inc! As a...18+ months experience in the digital media industry, with technical knowledge, and a focus on performance and brand… more
- University of Rochester (Rochester, NY)
- …and technical resource in the Pathology and Laboratory Medicine Outreach Customer Support Department. With the ability to work independently as well ... as part of a team provides professional and expeditious quality customer service. Investigates and resolves problems internally and externally. **ESSENTIAL… more
- Rocket Software (Albany, NY)
- …to support requests from multiple clients + Supporting multiple customer for after hours on-call **Database Skills:** + Database Administration + Knowledge ... truly BELIEVE in what they're doing!** **Job Description Summary:** The Senior Customer Solutions Engineer brings creativity, curiosity and passion to the role… more
- Carrier (East Syracuse, NY)
- … satisfaction. **Specific Responsibilities for this position include** + Provide exceptional customer support to homeowners. + Handle escalated consumer cases. + ... We are seeking a motivated, process-oriented individual in our Customer Care Center to support our customers...products and systems, and the ability to read basic technical drawings is desired. + Excellent customer … more
- Carrier (East Syracuse, NY)
- …that arise from known, identified problems + Perform duties related to overall customer service including post-sales support + Coordinate with Sales Reps to ... organization and products to provide the appropriate information and support to customers + Consistently document customer ...products and systems, and the ability to read basic technical drawings is desired. + Proficient in MS Office… more
- Casella Waste Systems Inc. (Rochester, NY)
- …within team to support Division sales representatives and provide excellent customer support \. Capable of solving increasingly complex problems and offering ... relationship management field\. Demonstrated knowledge and competence in several technical areas of customer service and client...and competence in several technical areas of customer service and client relationship management and is able… more
- Eaton Corporation (Syracuse, NY)
- Eaton's ES GEIS CHD division is currently seeking a Customer Service Representative - Tier 1. This role is onsite at our GEIS Headquarters in Syracuse, NY. ... qualifications, as well as market and business considerations. **What you'll do:** The Customer Service Representative will handle between 60 to 70 phone calls or… more
- Northeast Shared Services (Schenectady, NY)
- …a dynamic customer communication center environment. This role involves handling customer inquiries, resolving issues, and delivering seamless support for a ... email, live chat, physical mail, and social media. Provide direct assistance ( technical and otherwise) with all customer -facing tools and resources, including… more
- Mount Sinai Health System (New York, NY)
- …on phone call volume and online ticketing system entries. + Ability to provide technical support over the phone and/or desk side while maintaining a professional ... Monday - Friday, Days 9am - 5pm The Desktop Support Specialist III is a senior level technician who...to business area management and staff at the highest customer service and technical level for all… more