- Latham, The Pool Company (Latham, NY)
- …+ Escalation Handling: + Serve as the primary point of contact for escalated support issues. + Coordinate with technical teams to ensure timely resolution and ... meet business requirements. + Process Improvement: + Identify opportunities to enhance support processes and customer experience. + Implement best practices for… more
- TEKsystems (New York, NY)
- …desk, Help desk, Servicenow, Customer service, Windows 10, Active directory, Phone support , Technical support , Help desk support , Service, ... Details service desk,Help desk,Servicenow, Customer service,Windows 10,Active directory,Phone support , Technical support Additional Skills & Qualifications… more
- Amentum (Batavia, NY)
- Amentum is seeking an **IT Support Technician** to support our DHS customer at their regional CONUS and OCONUS facilities. **_We are pipelining candidates ... follow-through, you will provide Tier 2 IT help desk support , assisting with hardware and software troubleshooting and providing...great addition to our team. In addition to your technical experience, you also have exceptional customer … more
- Fluent (New York, NY)
- …delivering reliable, secure IT solutions. What You'll Do: + Provide on-site and remote technical support for Fluent employees, with primary coverage for the New ... skilled IT Specialist to join our growing team and support the technology that drives our business forward. This...users as needed. + Deliver a high level of customer service, acting as a trusted IT partner by… more
- Insight Global (Melville, NY)
- …Service Desk to ensure the team is ready to offer second and third level technical support . * Consults with MSC departments, associates, and business partners to ... Minimum of 3 years experience in a tier 2 technical support position providing break/fix and desktop...with vendor resources and internal resources. Must have excellent customer service skills related to providing desktop support… more
- Cardinal Health (Albany, NY)
- …+ Possesses an understanding of service level goals and objectives when providing customer support **_Qualifications_** + Bachelor's degree in related field, or ... cash application, chargebacks, billing, accounts payable and employee travel & expense. Customer Pricing Support is responsible for proactive research, … more
- Carrington (Albany, NY)
- …remote from home! Must be able to work PST business hours.** The Mortgage Customer Service Advocate will be responsible for resolving and responding to escalated or ... complex customer complaints from various channels, including internal departments or...+ Engage internal and external resources as needed to support complaint resolution. + Maintain accurate and complete records… more
- Regeneron Pharmaceuticals (Sleepy Hollow, NY)
- Regeneron is seeking an Associate Director, Customer Insights, Immunology (Nasal Polyps and Eosinophilic Esophagitis) to join our team! **In this role, a typical day ... might include:** The Associate Director, Customer Insights, Immunology (Nasal Polyps and Eosinophilic Esophagitis) will report into the Director, Immunology (Nasal… more
- Steuben Foods Inc (Elma, NY)
- …maintain data integrity and follow best practices for database usage Helpdesk & IT Support + Provide first-level technical support for employees, including: ... are seeking a motivated and detail-oriented Developer / IT Support Specialist to join our IT Department. This role...in PowerBI and report writing Skills & Competencies + Technical troubleshooting + Customer service mindset +… more
- Weill Cornell Medical College (New York, NY)
- …workstations, laptops, printers, mobile, IoT and peripheral devices. This role fields customer questions and problems and uses technical knowledge to ... Title: IT Support Analyst II Location: Midtown Org Unit: Desktop...resolve the issue, or partner with the appropriate IT technical resource to identify the solution. This role also… more