- Fox Rothschild LLP (New York, NY)
- **Description** As a member of the Information Services Department, the Technical Support Analyst is responsible for providing outstanding phone and e-mail ... effectively to all attorneys and staff to ensure high-level customer service standards are met. **Please note that the...Minimum of two years of related experience in a technical phone support center/helpdesk environment; law firm… more
- Siemens (New York, NY)
- …make a difference with the following duties: Customer & Business Development Support + Serve as the primary technical expert for overhead distribution system ... application support . + Influence new product development by identifying customer needs, technical requirements, and emerging industry trends. Training and… more
- Amazon (New York, NY)
- …market. You'll be responsible for building and scaling post-sales technical support capabilities, driving innovation in customer solutions, and ensuring your ... Engineering, and Sales teams to influence roadmaps based on customer feedback and technical insights derived from...industry * 5+ years of people management experience leading technical support or solutions teams * Strong… more
- SHI (Albany, NY)
- … adoption of SHI's Managed Services (Microsoft Azure) and acts as the customer 's primary point of contact for all non- support -related inquiries within SHI's ... Managed Services portfolio. The Sr. TAM maintains a technical understanding of the customer 's environment to serve as a subject matter expert on optimizing the … more
- Google (New York, NY)
- …sessions to understand business and technical needs. + Plan for customer events and launches, partnering with Support , Engineers, and Site Reliability ... in a customer -facing role working with stakeholders, driving customer technical implementations or transformation programs. + Experience supporting… more
- Qualtrics (New York, NY)
- …technical expertise to build programs that drive adoption and value for the customer . Technical Success Managers work in a post-sales capacity that directly ... customers' programs, and deepen relationships with the clients they support . As a Technical Success Manager, you...+ Establish and maintain multi-level stakeholder relationships to ensure customer health and support . + Serve as… more
- Broadcom (Albany, NY)
- …you will serve as a trusted advisor, driving a cross-functional, unified customer experience using your technical , communication, and collaboration skills to ... your assigned customers while developing an understanding of the customer 's technical goals as they align with...which could consist of consultants, engineers, product management and support staff + Join the Broadcom customer … more
- GE Vernova (Schenectady, NY)
- **Job Description Summary** The Technical Leader (TL) in Machine Head Global Fleet Engineering team works to technically lead and mentor a team of RCA leaders. The ... technical leader is responsible in overseeing, driving and guiding...team. TL will be the focal points for external customer interactions. At the same time, the TL will… more
- Lumen (Albany, NY)
- …an SME to marketing teams and guide strategy discussions, support customer engagement and conversations, respond to technical inquiries, and participate in ... Collaboration: Forge strong partnerships with product, engineering, sales engineering, customer service, and product marketing departments to support … more
- Mastercard (New York, NY)
- …define the acceptance criteria. * Understands the technologies, architecture design and features that support customer jobs to be done and can contribute to ... needs into technical specifications and ensure alignment across teams. * Support the development and execution of the roadmap for data products within finance… more