- US Tech Solutions (Corning, NY)
- …Experience (beyond imaging/deployment) + 1+ year Customer Service / In-Person Support Experience + Technical Focus + Customer Engagement **Desired:** ... Network+ CompTIA Server+ The Corporate Field Services Technician will provide technical assistance and support for incoming service requests/incidents related… more
- NYU Rory Meyers College of Nursing (New York, NY)
- …PeopleGrove. Experience working in an academic environment. Experience providing Level 2 customer support or technical training. Experience configuring ... IT projects and governance committees. Provide essential day-to-day application-level support . Qualifications Required Education: Bachelor's Degree or equivalent in… more
- Sallie Mae (New York, NY)
- …product lifecycle-from ideation through launch and iteration-translating business goals and customer needs into well-defined product roadmaps and technical ... 5+ years of experience in product management, program management, or related technical roles, preferably in fintech, SaaS, or customer -facing digital platforms.… more
- Wolters Kluwer (New York, NY)
- …stories, ensuring development teams have clear, prioritized work that delivers customer value incrementally. This position requires deep technical understanding ... & Cross-Functional Collaboration (10%)** + Coordinate with Product team for customer sessions; capture technical requirements and implementation considerations… more
- Google (New York, NY)
- …sessions to better understand business and technical needs. + Plan for customer events and launches, partnering with Support , Engineers, and Site Reliability ... in a customer -facing role working with stakeholders, driving customer technical implementations or transformation programs. + Experience supporting… more
- Coinbase (Albany, NY)
- …(CX) organization is on a mission to provide the most trusted and value added customer support . Our team is dedicated to eliminating customer pain points, ... customer base via self-service and automation, and optimizing customer support interactions to create an effortless...customers and achieve key results. * Lead and manage technical programs to improve the customer experience… more
- The Hartford (New York, NY)
- …engineering principles coupled with a strategic mindset to champion industry-leading technical standards and customer -focused risk mitigation strategies across ... actionable, and impactful risk mitigation advice for customers to support marketing and digital engagement strategies + Oversee the...customer adoption of risk mitigation Be the go-to technical expert for business unit leaders in Product and… more
- Deloitte (New York, NY)
- Dynamics CRM Technical Architect & Delivery Lead (Specialist Leader) Our Deloitte Sales & Service team empowers organizations to build deeper relationships with ... analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value… more
- Red Hat (Albany, NY)
- …the Red Hat Ansible Automation Platform. You will provide a level of premium support that builds, maintains, and grows long-lasting customer loyalty by tailoring ... support for each of our customer 's environments, facilitating collaboration with their other vendors, and...or secondary investigations and respond to online and phone support requests specifically related to Ansible *Troubleshoot technical… more
- BAE Systems (Endicott, NY)
- …customer relationships in both established and emerging markets + Provide expert technical counsel to influence the customer maturation of requirements, and ... customer interface experience. + Proven ability to provide technical mentoring to advance both individual and organizational capability. **Preferred Education,… more
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