- ASM Research, An Accenture Federal Services Company (Austin, TX)
- … incidents and requests to resolution. The Full Time Service Desk Analyst provides customer support , service and technical support through analysis ... for our customers. The ideal candidate possesses outstanding customer service, technical aptitude, and a desire...service delivery demands. + Provide 100% phone and remote technical support , or chat or through the… more
- Fox Rothschild LLP (Dallas, TX)
- **Description** As a member of the Information Services Department, the Technical Support Analyst is responsible for providing outstanding phone and e-mail ... effectively to all attorneys and staff to ensure high-level customer service standards are met. **Please note that the...Minimum of two years of related experience in a technical phone support center/helpdesk environment; law firm… more
- ServiceNow, Inc. (Addison, TX)
- …Management process: Customer development, Customer management, performance tracking, Customer support , technical support , community, engineering, ... and roadmap for the company. Provide thought leadership in Customer and Partner Analytics. + Design, build and ...Customer and Partner Analytics. + Design, build and support Marketing Analytics by assimilating signals from multiple sources… more
- Xylem (Carrollton, TX)
- …requested for the education and training on software tools, product, process flow or general customer support to Technical Inside Sales or other inside sales ... a passionate team that strives to provide consistent legendary customer service and to support overall company...necessary, including but not limited to tasks such as technical support , quotations, phone handling, project … more
- Deluxe (Fort Worth, TX)
- …Follow us on LinkedIn (http://www.linkedin.com/company/deluxe/posts/?feedView=all) RESPONSIBILITIES: The Partner Technical Support Specialist provides advanced ... the latest in payment security and backed by superior customer service. We help business pay, get paid, optimize,...and comply with regulations. + Provide superior "white glove" technical assistance with immediate resolution if possible + Log… more
- Proofpoint (Houston, TX)
- …Proofpoint's solutions. + Provide proactive recommendations that support the customer 's requirements, roadmap and ongoing technical needs. + Identify and ... needed. + Direct crisis and incident response, working with the account team, technical support , operations and engineering teams to ensure timely resolution,… more
- Amazon (Austin, TX)
- …industries and sizes gain the best value and service from AWS? AWS Enterprise Support , Technical Account Managers (TAM) support our customers' creative and ... upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS...role, but rather an opportunity to be the principal technical advisor and 'voice of the customer '… more
- Amazon (Austin, TX)
- …to partner with customers to deeply understand their needs, dive into the technical root causes of security issues, and assess opportunities to enhance existing ... to ensure robust security while empowering innovation across the organization. As a Technical Program Manager on Team LOAF, you will play a critical role in… more
- SHI (Austin, TX)
- … adoption of SHI's Managed Services (Microsoft Azure) and acts as the customer 's primary point of contact for all non- support -related inquiries within SHI's ... Managed Services portfolio. The Sr. TAM maintains a technical understanding of the customer 's environment to serve as a subject matter expert on optimizing the … more
- Rogers Corporation (Austin, TX)
- …Job Description: **Summary:** This role leads by example in delivering industry leading customer support experience. Working with sales, customer service, ... technical acumen and interpersonal skills to assess customer problems and deliver solutions that bring value while...to 50% travel required. **Essential Functions:** + Provide timely technical support and troubleshooting guidance to help… more