• Engineering Systems Support Lead

    Caterpillar, Inc. (Fort Worth, TX)
    …resolution. * Uses fact-finding techniques and diagnostic tools to identify problems. ** Customer Support Policies, Standards and Procedures:** Knowledge of the ... wide range of career opportunities across a variety of technical and business roles in engineering and service locations...organization's customer support policies, standards and procedures; ability… more
    Caterpillar, Inc. (10/02/25)
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  • Design Support Engineer

    Lumen (Austin, TX)
    … experiences, and potential enhancements to products and services. + ** Customer Support & Pre-Sales Enablement:** Support technical sales efforts by ... showcasing automated and AI-powered solutions, engaging in demos, RFPs, RFIs, and technical design discussions to drive customer success **What We Look For in a… more
    Lumen (10/01/25)
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  • Production Supervisor - Aerospace Manufacturing

    Eaton Corporation (San Antonio, TX)
    …or through production work team members. Set work tasks and priorities; provide technical support , analysis, manufacturing, customer /contract support , ... at our Camarillo, CA facility. This Supervisor role will support the 1st shift with typical 8am - 5pm...schedules and priorities within the production plan to satisfy customer requirements. J. Ensure appropriate quality processes and tools… more
    Eaton Corporation (09/25/25)
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  • Solution Architect - Customer Service…

    Capgemini (Dallas, TX)
    **Job Title** : Solution Architect - Customer Service Management **Location** : Dallas, Texas ideally; or, Chicago, IL; Dallas, TX; Houston, TX; Atlanta, GA; NY, NY; ... area near NY **Travel** : 25% **Job description:** Platform Solution Architect - Customer Service Management (CSM) | ESM - D2 Location: Dallas, Texas Reports to:… more
    Capgemini (08/08/25)
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  • Sr Support Engineer

    IBM (Austin, TX)
    …**Required technical and professional expertise** * Hands on experience in Support Engineering (or comparable customer -facing technical role), preferably ... steps, convey process and product guidance * Solve incoming technical support requests within SLA, including high-severity...guidance of more senior team members. * Effectively triage customer support tickets and understand the difficulty… more
    IBM (10/02/25)
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  • Support Engineer - HashiCorp

    IBM (Austin, TX)
    …2 or more years of Support Engineering experience (or comparable customer -facing technical role), preferably for mission-critical software * Possess the ... and resolution steps, convey process and product guidance * Solve incoming technical support requests within SLA, including high-severity urgent cases *… more
    IBM (10/02/25)
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  • Senior Support Engineer (HashiCorp)

    IBM (Austin, TX)
    …**Required technical and professional expertise** * Hands on experience in Support Engineering (or comparable customer -facing technical role), preferably ... steps, convey process and product guidance * Solve incoming technical support requests within SLA, including high-severity...guidance of more senior team members. * Effectively triage customer support tickets and understand the difficulty… more
    IBM (09/29/25)
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  • Senior Support Engineer (HashiCorp)

    IBM (Austin, TX)
    …**Required technical and professional expertise** * Hands on experience in Support Engineering (or comparable customer -facing technical role), preferably ... steps, convey process and product guidance * Solve incoming technical support requests within SLA, including high-severity...guidance of more senior team members. * Effectively triage customer support tickets and understand the difficulty… more
    IBM (09/24/25)
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  • Specialist, Product Support

    Verint Systems, Inc. (Austin, TX)
    …inquiry. **Principal Duties and Essential Responsibilities:** + Assist customers with assigned technical support issues that are reported via telephone, web, and ... for all parties that they work with. The Product Support Specialist role analyzes and evaluates technical ...equivalent work experience + Minimum of 3-5 years of customer support experience in troubleshooting and resolving… more
    Verint Systems, Inc. (09/11/25)
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  • Senior Support Escalation Manager

    IBM (Austin, TX)
    …on-call rotation, ensuring seamless handovers of critical issues to other Cloud Support Centers or regions. **Required technical and professional expertise** * ... you'll be part of a team that transforms our customer 's challenges into industry-leading solutions. We are an infinitely...HashiCorp is seeking a highly skilled and experienced Sr. Support Escalation Manager to join our Cloud Support… more
    IBM (09/16/25)
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