- IBM (Austin, TX)
- …**Required technical and professional expertise** * Hands on experience in Support Engineering (or comparable customer -facing technical role), preferably ... steps, convey process and product guidance * Solve incoming technical support requests within SLA, including high-severity...guidance of more senior team members. * Effectively triage customer support tickets and understand the difficulty… more
- Verint Systems, Inc. (Austin, TX)
- …inquiry. **Principal Duties and Essential Responsibilities:** + Assist customers with assigned technical support issues that are reported via telephone, web, and ... for all parties that they work with. The Product Support Specialist role analyzes and evaluates technical ...equivalent work experience + Minimum of 3-5 years of customer support experience in troubleshooting and resolving… more
- IBM (Austin, TX)
- …on-call rotation, ensuring seamless handovers of critical issues to other Cloud Support Centers or regions. **Required technical and professional expertise** * ... you'll be part of a team that transforms our customer 's challenges into industry-leading solutions. We are an infinitely...HashiCorp is seeking a highly skilled and experienced Sr. Support Escalation Manager to join our Cloud Support… more
- Confluent (Austin, TX)
- …the Skillbridge Program by the Department of Defense. **About the Role:** The Strategic Customer Success Manager (SCSM) will play a key role in driving customer ... of the Confluent Portfolio and product capabilities. They are passionate about building customer relationships and embody our core value of " Customer Love".… more
- Mass Markets (Killeen, TX)
- …team immediately! In this role, you'll handle inbound calls, troubleshoot basic technical issues, build strong customer relationships, and identify opportunities ... environment. Preferred (Not Required) + 1+ year of experience in customer service, tech support , sales, chat, or admin roles. + Experience in a contact… more
- Mass Markets (Killeen, TX)
- …and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) ... powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed… more
- Cardinal Health (Austin, TX)
- …programs, and a collaborative atmosphere. We currently have a career opening for a Customer Success Account Manager. **Time Zone Support ** This role will be ... relationship management and operations functions, bridging the gap between sales and support functions. * Own communication between the customer and Cardinal… more
- Celestica (Richardson, TX)
- …and guidelines and evaluates results. + Allocates appropriate resources, tools, equipment, and support to meet customer requirements within the CFT. + Monitors ... skills, negotiation skills, and considerable tact are required to gain support . Interacts directly with subordinates and peer groups; interfaces with senior… more
- CBRE (Fort Worth, TX)
- …Responsibilities:** + Other duties may be assigned as needed to support customer service operations. **Supervisory Responsibilities:** + None **Qualifications:** ... (CRM) systems for analysis and reporting. + Run, review, and distribute various customer service reports as necessary. **Training & Support :** + May assist… more
- WestRock Company (Mesquite, TX)
- …movements to ensure customer demands and needs are met. * Support Customer Account Specialists with issue remediation and communication with customers, ... liaison between the customer , sales, production, and operations teams. The Customer Service Manager (CSM) simultaneously provides support to the leadership… more
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