- Amazon (Dallas, TX)
- …Responsibilities: Lead a team of Support Engineers (SEs) to deliver technical solutions for customers. Be accountable for customer experience, case ... and establish metrics. Prioritize sustainable on-call rotations and projects enhancing customer support . Conduct postmortems and document lessons to prevent… more
- DriveTime (Dallas, TX)
- …teams and technical development groups. This individual will manage technical support escalations, facilitate user acceptance testing (UAT), and assist ... employees by placing a focus on putting the right customer , in the right vehicle, on the right terms...are looking for a detail-oriented, tech-curious, and communication-savvy Product Support Analyst (Solutions Analyst I) to act as the… more
- Koniag Government Services (San Antonio, TX)
- …company, is seeking a Tier 3 Level Enterprise Management OSD Support Services to support KDS and our government customer at Joint Base San Antonio, TX. This ... & Duties may include, but are not limited to:** + Provides expert-level support and leadership for the Defense Health Agency's Operating System Deployment (OSD)… more
- Reynolds & Reynolds (College Station, TX)
- …resolution and customer service skills as you support a diverse customer base. Training will consist of hands-on technical skills labs, and mentor based ... current KPS Analysts. Training lasts approximately 6 weeks. Requirements Phone support and\/or technical support experience, a plus~^~Troubleshooting… more
- Hilton (Addison, TX)
- …client relationships\. + Manage coverage for your sales team to address out\-of\-office situations, customer and hotel needs, and support for accounts\. + Be the ... is your chance to be part of a Sales Support Team that coordinates the administrative, auditing, reporting, lead...day\-to\-day will be like:** + Provide enhanced/new processes and technical solutions to meet the needs of the business… more
- PNC (Dallas, TX)
- …standards * Ensuring projects are completed by target dates from start to finish Technical Skills Required: * Production Support * Operating systems upgrade for ... to contribute to the company's success. As a Software Engineer (Production Support ) within PNC's Technology organization, you will be based in Pittsburgh, PA,… more
- Coinbase (Austin, TX)
- …of the associated expectations * You will be responsible for fully-automating Coinbase's customer support with extremely high quality and customer ... * This is inclusive of Coinbase's entire suite of support -related products: * Help Center * Chatbot * In-product...prediction: Detecting and resolving a potential issue for a customer before it becomes a real issue * AI-driven… more
- Citigroup (Irving, TX)
- …checkouts after application releases and infrastructure updates. Develop and maintain technical support documentation. + Considers implications of the ... effectiveness of own team and other closely related teams. **Responsibilities:** + The Apps Support Intmd Analyst provides technical and business support for… more
- Teradata (Austin, TX)
- …of processes, define technical specifications. + Ability to perform customer support with strong analytical skills for troubleshooting. + Ability ... every major industry trust Teradata to improve business performance, enrich customer experiences, and fully integrate data across the enterprise. **What You'll… more
- Reynolds & Reynolds (College Station, TX)
- …Training Requirements At least 2 years of experience in computer systems, robotics, technical support , or a related technical field~^~Associate\u2019s degree ... Position Description As a Hardware Support Specialist, you will provide technical ...regarding operation and environment, and following up to ensure customer satisfaction.You will also have the opportunity to evaluate… more
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