- Amazon (San Francisco, CA)
- …the ground up! Key job responsibilities You will contribute directly to AI agent development in a research engineering role: running experiments, building tools to ... systems. You will be hired as a Member of Technical Staff. Basic Qualifications - 3+ years of industry...respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local… more
- Google (Mountain View, CA)
- …our solutions to our users. In this role, you will guide the transformation of customer support experience. You will focus on support journeys, turning ... years of experience in product management or a related technical role. + 2 years of experience taking ... workflows, identify issues, and co-develop strategies to improve support agent tooling and processes. + Guide… more
- Amazon (Santa Monica, CA)
- …a large scale program with science, engineering, product and design developing towards a customer bar that you will help to define and own -Establish the right ... and throughput. You will ensure releases meet a high customer bar and that an end-to-end experience is delivered...About the team Our team is a unique change agent team that pairs a deep bench of seasoned… more
- WSP USA (Oakland, CA)
- **JOB SUMMARY** The Lead Customer Service Agent will help lead a team of representatives to provide exceptional customer service. This position will ... with coaching, training and development of staff. The Lead Customer Service Agent will handle escalated ...RESPONSIBILITIES** This position will have indirect supervision over the customer service department. Provide support to … more
- Amazon (San Francisco, CA)
- Description Our team's mission is to build the world's most useful agent , and we're looking for a PMT to productize the tools/processes for collecting and analyzing ... the product team to align our early technology with customer needs Basic Qualifications * 3+ years of data...Scala, or NodeJS * Experience with product management or technical product management Preferred Qualifications * Degree in ML… more
- Amazon (San Francisco, CA)
- …the ground up! Key job responsibilities You will contribute directly to AI agent development by building and operating the backend systems that power our research ... platform. You will be hired as a Member of Technical Staff. Basic Qualifications - 3+ years of professional...respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local… more
- Amazon (San Francisco, CA)
- …teams to design, build, and maintain systems for training and evaluating state-of-the-art agent models. Our team works inside the Amazon AGI SF Lab, an environment ... effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company… more
- Under Armour, Inc. (Sacramento, CA)
- …across operations and channels * Monitor agent behaviors to optimize efficiency * Support the Operations team in technical onboarding of new hires and upkeep ... Customer Service Systems Ops Analyst ** Customer ...agent system issues to ensure business continuity * Support agents experiencing Telephony issues, partner with leadership to… more
- Amazon (San Francisco, CA)
- …Experience team, you will be instrumental in advancing the frontier of human- agent collaboration for enterprise solutions. You will leverage your deep expertise in ... in enterprise environments. Key job responsibilities - Architect and design AI agent systems that can effectively understand, reason about, and execute professional… more
- Hyundai Autoever America (Costa Mesa, CA)
- …agents on product support ; address agents performance and corrective action plans; agent motivation and rewards. Technical Support (30%) + Raise and ... Technology majors preferred + 5+ years of experience as supervisor for customer service, technical support or call center operations. + Good understanding of… more