- Under Armour, Inc. (Tallahassee, FL)
- …across operations and channels * Monitor agent behaviors to optimize efficiency * Support the Operations team in technical onboarding of new hires and upkeep ... Customer Service Systems Ops Analyst ** Customer ...agent system issues to ensure business continuity * Support agents experiencing Telephony issues, partner with leadership to… more
- KBR (Clearwater, FL)
- … as needed. This role will also include administrative support and customer interaction. Roles and Responsibilities The Technical Resource will provide ... + Assist in decision-making that impacts the success of day-to-day operations. + Support customer interactions on tool operational issues. + Perform other duties… more
- ASM Research, An Accenture Federal Services Company (Tallahassee, FL)
- …needs. + Leads brainstorming sessions to improve call system, communications processes, customer satisfaction, agent processes and agent effectiveness. + ... Monitors customer interactions and reviews and analyzes customer...business so that reviews of calls are accurate for technical content and employees are provided with the correct… more
- Anywhere Real Estate (Jacksonville, FL)
- …the center of the transaction by anticipating their needs to provide exceptional customer service throughout the transaction process. + Technical - ability to ... to close, to create a seamless experience for the agent , consumer and all deal parties. You are part...skillful hands. **This position is 100% remote and will support various markets. California real estate transaction experience preferred.**… more
- L3Harris (Melbourne, FL)
- …making adjustments as necessary to improve functionality. + Travels when required to support customer installation, demonstrations and general field support ... in AI, machine learning and robotics, with specific experience in swarm intelligence and multi- agent systems. Our Values are an integral part of who we are. We seek… more
- Southern Glazer's Wine and Spirits (Miramar, FL)
- …+ Lead and develop a team of QA engineers, providing mentorship, technical guidance, and career development opportunities + Establish and maintain QA best ... and effectiveness + Develop and maintain test infrastructure and environments to support testing activities across all systems + Design evaluation protocols that… more
- PagerDuty (Tallahassee, FL)
- …a compelling product strategy and roadmap for PagerDuty's AI assistant, AI agent platform, and (workflow and runbook) automation offerings. + Allocate resources ... business outcomes. + Develop and evangelize our internal AI agent platform to empower product and professional services teams...+ Drive product decisions with a strong focus on customer value measured through product engagement and feedback, and… more
- GE HealthCare (FL)
- …the candidate to work onsite at our customer location. To provide onsite customer support , candidate needs to be willing to work in the Tampa/West FL ... Analytical and communication skills with the ability to communicate technical issues to the customer in an...(including a federal government background check if assigned to support a contract with the federal government). + Legal… more
- Ryder System (Tallahassee, FL)
- …Human Resources, HR Administration and Operations. The department also provides technical expertise through software or computer languages. Under general guidance ... vendors to implement or update integrations + Provide continuous support and improvement to Employee Center portal(s) as well...the ServiceNow HRSD environment + Develop or maintain Virtual Agent topics based on business needs + Conduct thorough… more
- Verint Systems, Inc. (Tallahassee, FL)
- At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase ... VP, GTM Strategy, you will be responsible for our Agent Copilot Strategy and offers to drive overall business...pricing, tools, messaging, sales programs, and enablement materials to support market growth. This role is reporting into the… more