- Motion Recruitment Partners (Norcross, GA)
- …Employment Accommodation policy. Applicants need to make their needs known in advance. **Posted by:** Jessica Eisenberg **Specialization:** + Technical Support ... Familiarity with Linux Systems a plus. + HDI certified ( customer service, support center analyst, or desktop...using information supplied in the Service Now Knowledgebase, the agent will seek help from Support Analyst… more
- Under Armour, Inc. (Atlanta, GA)
- …across operations and channels * Monitor agent behaviors to optimize efficiency * Support the Operations team in technical onboarding of new hires and upkeep ... Customer Service Systems Ops Analyst ** Customer ...agent system issues to ensure business continuity * Support agents experiencing Telephony issues, partner with leadership to… more
- Amazon (Atlanta, GA)
- …Experience team, you will be instrumental in advancing the frontier of human- agent collaboration for enterprise solutions. You will leverage your deep expertise in ... in enterprise environments. Key job responsibilities - Architect and design AI agent systems that can effectively understand, reason about, and execute professional… more
- State of Georgia (Fulton County, GA)
- …retail center locations in Atlanta, Kennesaw, Lawrenceville and Locust Grove to provide support to frontline customer service operations. Must adhere to a flex ... Monitors violation queue to ensure accurate system uploads and agent distribution. + Maintains accurate data to provide daily,...is absent or in the field, to provide leadership support to frontline staff with customer inquiries… more
- Chick-fil-A (Atlanta, GA)
- … ecosystem. Your role will concentrate on enhancing the Operator, Team Member, Customer , and Agent experience across support platforms, thus ensuring ... guiding products from conception to implementation. A passion for customer support and a collaborative spirit are...stakeholders to collect feedback about releases. + Monitor the Agent Advisory Panel Portal / Restaurant Support … more
- ASM Research, An Accenture Federal Services Company (Atlanta, GA)
- …needs. + Leads brainstorming sessions to improve call system, communications processes, customer satisfaction, agent processes and agent effectiveness. + ... Monitors customer interactions and reviews and analyzes customer...business so that reviews of calls are accurate for technical content and employees are provided with the correct… more
- UNUM (Dunwoody, GA)
- …and interprets workflows for proper routing/escalation of IT requests. * Delivers technical support and end-user training. * Maintains current knowledge of ... status quo? Our mission is to provide a differentiated customer experience and exceed the expectations people have of...Join us. **General Summary:** We're looking for a skilled Support Analyst to join our team and help deliver… more
- Coinbase (Atlanta, GA)
- …environment.* *What you'll be doing (ie. job duties): * Wear multiple hats of Customer Experience, CX Agent Experience and Technology leader to deliver secure, ... Attendance is expected and fully supported. *Team* - The Agent Productivity Tools (APT) organization is a vital part...on their design and implementation. * Be a thoughtful technical voice and support your team in… more
- PagerDuty (Atlanta, GA)
- …a compelling product strategy and roadmap for PagerDuty's AI assistant, AI agent platform, and (workflow and runbook) automation offerings. + Allocate resources ... business outcomes. + Develop and evangelize our internal AI agent platform to empower product and professional services teams...+ Drive product decisions with a strong focus on customer value measured through product engagement and feedback, and… more
- Coinbase (Atlanta, GA)
- …peak efficiency. We design, build, and own platforms that prioritize the customer -first approach while driving agent productivity and maximizing automation. Our ... *As part of Coinbase's Enterprise Applications and Architecture organization, the CXCM ( Customer Experience Channel Management) team is on the front lines of… more