- Ryder System (Atlanta, GA)
- …Human Resources, HR Administration and Operations. The department also provides technical expertise through software or computer languages. Under general guidance ... vendors to implement or update integrations + Provide continuous support and improvement to Employee Center portal(s) as well...the ServiceNow HRSD environment + Develop or maintain Virtual Agent topics based on business needs + Conduct thorough… more
- AireSpring (Atlanta, GA)
- …service and support to the next level, delivering an award-winning customer experience that far exceeds the industry standards. AireSpring has delivered 20 years ... a fast-paced, partner-driven sales environment. You will be the technical backbone of the sales team, architecting customer...on Direct Connect, ExpressRoute, etc.) + CCaaS and Hosted Agent Platforms + Legacy PSTN, DID, Analog/Fax support… more
- GuideOne Insurance (Atlanta, GA)
- …expertise with managing multiple core insurance platforms, as well as digital agent / customer -facing solutions. + Proven track record in managing cost ... of engineering excellence, hands-on leadership, and accountability. + Hands-on technical leadership across business applications, architecture, engineering, DevOps, and… more
- Verint Systems, Inc. (Atlanta, GA)
- At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase ... VP, GTM Strategy, you will be responsible for our Agent Copilot Strategy and offers to drive overall business...pricing, tools, messaging, sales programs, and enablement materials to support market growth. This role is reporting into the… more
- Highmark Health (Atlanta, GA)
- …This role will lead the design and architecture of our next-generation intelligent agent systems and solutions powered by generative AI. As a key technical ... 3 years of experience with Architecting and designing AI agent systems or similar autonomous systems + 2 years...years of experience with Designing robust data architectures to support AI/ML workflows and agentic systems **Preferred** + 3… more
- Intuit (GA)
- …how to effectively leverage IES features, tools, and reporting capabilities. Address customer queries and troubleshoot technical issues that arise during ... + **Multi-Entity Accounting Specialization:** Apply advanced accounting expertise to support the customer through configuring IES for multi-entity… more
- USG Insurance Services, Inc. (Atlanta, GA)
- …The Role Itself In this role, you will engage directly with our primary customer , the independent Property and Casualty Retail Agent . Acting as a representative ... Are: Welcome to USG, a distinguished national wholesale broker and managing general agent (MGA) with a prominent presence across the nation. Our extensive network… more
- UNUM (Dunwoody, GA)
- …converting them into opportunities for deeper customer loyalty and potential customer expansion. This role will also support the operating effectiveness and ... the training and development of staff. + Provide expert coaching, training, and support . + Assess quality, accuracy, and customer effort levels through… more
- Mass Markets (Savannah, GA)
- …with experience. While prior contact center experience isn't required, Experience in customer service, technical support , inside sales, or back-office ... by providing expert guidance and explanations of tax and technical terms and questions. You will also play an...and turning the knowledge, you gain in training into customer wins. We provide all new employees with world-class… more
- Delta Air Lines, Inc. (Atlanta, GA)
- … customer -facing experiences, ensuring consistency across Delta's digital and agent -assisted channels. + Collaborate with related product teams to identify and ... we sell and service our products to elevate the customer experience. As part of this journey, the Enterprise...actionable product roadmap. + Translate complex business needs into technical requirements and prioritize work based on business value,… more