- Teleperformance USA (TX)
- …to support our ServiceNow ITSM (IT Service Management), CRM ( Customer Relationship Management), and ITOM (IT Operations Management) offerings. In this role, ... Client Officer started her career at TP as an agent and advanced to the pinnacle of the company?...trends to ensure solutions meet evolving client needs.** + ** Support client workshops, discovery sessions, and technical … more
- USG Insurance Services, Inc. (Arlington, TX)
- … Technical Assistant at USG plays a crucial role in providing administrative and technical support to insurance professionals. This is the first level of a ... performing job duties. + Invoicing and typing Brokerage Endorsements. + Provide the technical and administrative assistance required to support the attainment of… more
- Amazon (Dallas, TX)
- …Evaluate emerging research and identify opportunities to integrate techniques into our agent architecture Technical Excellence - Architect complex multi- agent ... for measuring agent effectiveness, safety, and business impact - Set technical standards and guide implementation of best practices across the organization … more
- ServiceNow, Inc. (Addison, TX)
- …them to see the value of their ServiceNow investment. **The Role** The **Principal Technical Consultant, CRM and Customer Workflows** is a technical expert ... platform, while advising customers on leveraging configurations vs. Customizations + Support the engagements efforts for Customer Service-specific process… more
- Texas Instruments (Dallas, TX)
- …architecture for scalable systems that span digital commerce, marketing automation, customer support , and sales enablement-translating complex business needs ... multi- agent systems + Familiarity with MarTech platforms and customer experience technologies (eg, personalization engines, CDPs, web analytics) + Understanding… more
- Amazon (Austin, TX)
- …intelligence can drive value. Partner with technical PMs to improve the agent framework, prioritizing features based on customer needs. Enable sales teams to ... most critical customers, reporting directly to the Head of Customer Success for AWS Supply Chain. This is an...priorities Provide direction, clear set of priorities to the technical product managers to support early-stage adoption.… more
- Amazon (Austin, TX)
- …Experience team, you will be instrumental in advancing the frontier of human- agent collaboration for enterprise solutions. You will leverage your deep expertise in ... in enterprise environments. Key job responsibilities - Architect and design AI agent systems that can effectively understand, reason about, and execute professional… more
- NTT America, Inc. (El Paso, TX)
- …is critical to business operations. + Remote employees must adhere to all technical support procedures and protocols. + Chronic connectivity issues or recurring ... various questions on different life insurance products. + Providing front-line phone customer care support to policyholders, beneficiaries, agents, and internal… more
- Coinbase (Austin, TX)
- …of the associated expectations * You will be responsible for fully-automating Coinbase's customer support with extremely high quality and customer ... * This is inclusive of Coinbase's entire suite of support -related products: * Help Center * Chatbot * In-product...prediction: Detecting and resolving a potential issue for a customer before it becomes a real issue * AI-driven… more
- Cognizant (Plano, TX)
- … experience platforms. + Deep technical expertise in the Google Cloud Customer Experience stack, including Dialogflow CX, Agent Assist, Contact Center AI ... integrations. + Serve as a critical bridge between business goals and technical execution, collaborating closely with customer service stakeholders, engineers,… more