- NTT DATA North America (Dallas, TX)
- …is critical to business operations. 2. Remote employees must adhere to all technical support procedures and protocols. 3. Chronic connectivity issues or ... an overall sourcing strategy. NTT DATA currently seeks a Customer Care Associate to join our team in Remote... Performance and Issue Tracking** 1. Management monitors all technical issues and agent downtime. Consistent availability… more
- Mass Markets (Killeen, TX)
- …work ethic. A background in call center operations management is required, and customer service, technical support , or back-office experience is preferred. ... employee development team is looking for experienced call center customer service supervisors to support commercial and...and SLAs + Possess practical conflict resolution skills (both customer and agent conflict) + Proven leader… more
- Amazon (Austin, TX)
- …management, and multilingual search functionalities. We enable seamless access to support the content management lifecycle for both customer self-service ... and engineering teams to deliver Worldwide Self-Service Automation (SSA) products and Customer Service Agent (CSA) facing Automation products influenced by… more
- Google (Austin, TX)
- …needs which may be before or after the specified date._ **Role Description** As a Customer Support (CS) Specialist, you will be the dedicated point of contact ... for resolving highly complex customer escalations from initiation to final resolution, supporting residential and business customers, ensuring their concerns are… more
- KBR (Houston, TX)
- … as needed. This role will also include administrative support and customer interaction. Roles and Responsibilities The Technical Resource will provide ... + Assist in decision-making that impacts the success of day-to-day operations. + Support customer interactions on tool operational issues. + Perform other duties… more
- Mass Markets (Killeen, TX)
- …offering advice. You will by provide expert guidance, explain tax and technical terms, and answer tax-related questions. Our industry leading training programs will ... about building relationships and turning the knowledge, you gain in training into customer wins. We provide all new employees with world-class training, so all… more
- Bombardier (Dallas, TX)
- …timely manner + Troubleshoot, repair, install, inspect and perform maintenance on customer aircraft + Perform and document work completed per appropriate manuals and ... - Airframe, Powerplant, Structures, Composites etc. + Operate ground support equipment as required + Conduct mechanical / electrical...at off-site locations + Act as shipping and receiving agent for parts + Create service orders with SAP… more
- Amazon (Dallas, TX)
- …customer happy with their support experience? ", and "How productive is this support agent versus other agents in the network?" The usage of the data that ... team interacts with leading companies and believes that world-class support is critical to customer success. AWS...Engineers will have opportunities to not just exercise her/his technical skills such as SQL to retrieve data and… more
- Highmark Health (Austin, TX)
- …Develop and foster internal relationships across the corporation. Provide analytic and consultative support to a broad spectrum of internal customer areas and ... appropriate decision support and reporting tools. Use broad experience and technical knowledge to propose solutions to complex business problems. Take the lead… more
- CACI International (San Antonio, TX)
- …using with Cerner Millenium/MHS Genesis + Demonstrated knowledge of Service Desk support methodology + Relevant technical certifications or relevant MHS ... Tier 2 Cerner Application Support Analyst Job Category: Information Technology Time Type:...to effectively communicate technical matters to a non- technical audience + Strong customer service and… more