- Coinbase (Austin, TX)
- …for building, buying and configuring, and scaling the technology that powers our customer support channels. In this role, you'll oversee Coinbase's both ... Twilio, Zendesk, or similar). * Demonstrated experience integrating or building AI-powered customer support solutions, such as chatbots, LLM-based assistants, or… more
- ServiceNow, Inc. (Addison, TX)
- …them to see the value of their ServiceNow investment. **The Role** The **Principal Technical Consultant, CRM and Customer Workflows** is a technical expert ... platform, while advising customers on leveraging configurations vs. Customizations + Support the engagements efforts for Customer Service-specific process… more
- Mass Markets (Killeen, TX)
- …and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) ... powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed… more
- Entergy (Huntsville, TX)
- …issues from PUCT, Executive Complaints, Phone Center, Media, etc. working with Customer Service Support group. Responsible for media response, communications and ... **Job Title:** Customer Service Manager I - II **Work Place...other publicfacing communications within the region. Support local media relations (OpCo Comm Manager responsible for… more
- Oracle (Austin, TX)
- … satisfaction** . + Serve as a primary point of contact for customer inquiries, both technical and non- technical , providing expert troubleshooting, ... **Job Description** **Senior Support Engineer 1** **- Oracle Exadata Cloud Services**...the forefront of solving some of our most complex customer challenges using Automation and Artificial Intelligence (AI) tools.… more
- CACI International (San Antonio, TX)
- …using with Cerner Millenium/MHS Genesis + Demonstrated knowledge of Service Desk support methodology + Relevant technical certifications or relevant MHS ... Tier 2 Cerner Application Support Analyst (2nd & 3rd Shift) Job Category:...to effectively communicate technical matters to a non- technical audience + Strong customer service and… more
- Amazon (Austin, TX)
- … Support Team, our mission is to provide exceptional, consistent, and timely technical support and solutions that enable seamless operations across all Whole ... will follow documented knowledge base articles and use your technical expertise and problem-solving abilities to perform repair and...Market stores and facilities. You will utilize voice and agent chat for live one-on-one support as… more
- US Anesthesia Partners (Dallas, TX)
- …over 6,000 employees distributed across 12 states. Our clinical and non-clinical staff support each other as they work toward a common vision: Empowering people to ... advance exceptional care. POSITION SUMMARY:The Application Support Analyst specializes in the Freshworks ITSM platform and plays a key role in maintaining,… more
- NRG Energy, Inc. (TX)
- …and maintain consistent Operations standards and best practices in support of NRG's objectives **Essential Duties/Responsibilities** + Demonstrate leadership by ... of Operations 101, Manager 101, Plant Manager 101, Plant Manager Technical Training, Frontline Leadership, etc. **Working Conditions and Requirements** + Work… more
- Oracle (Austin, TX)
- …or advanced technical degree. **Success Metrics:** + Growth in AI Agent adoption and customer satisfaction. + Measurable improvements in request containment, ... to define and execute the strategy for the AI Agent and Agentic apps within the customer ...product roadmap for AI Agents, prioritizing initiatives based on customer value, technical feasibility, and business impact.… more