- Rubrik (Austin, TX)
- …product requirements. **Key Responsibilities** + Partner closely with Sales Engineering teams to support customer POCs, pilots, and technical evaluations of ... security standards + Conduct hands-on validation of features in lab and customer environments + Support Sales Engineering organization by validating field-facing… more
- CVS Health (Austin, TX)
- …+ Lead the deployment, testing, and optimization of generative AI models to support agent -assist, customer self-service, and operational analytics. + Build ... AI deployment. + Evaluate and pilot emerging contact center technologies-including AI-driven customer support and intelligent self-service. + Stay current with… more
- ServiceNow, Inc. (Austin, TX)
- …role requires the person to be laser-focused on solving for the most relevant customer challenges - providing support during sales cycles, on direct engagements ... also providing thought leadership to sponsors/stakeholders in solving business process and/or technical problems + Customer -centric mentality, willing to go the… more
- Coinbase (Austin, TX)
- …excellent user experience. * Partner with Product and Engineering teams owning our internal customer support agent experiences to build clean handoffs and ... You'll report to a product leader who leads all Customer Experience ( Agent and Customer -facing)...Communicate the vision and progress for customer support experiences across the company to technical … more
- Oracle (Austin, TX)
- …We act with the speed and demeanor of a start-up, with the scale and customer -focus of the leading enterprise software company in the world._ Oracle Generative AI ... Agent Service is an exciting team in Oracle Cloud...infrastructure. At every level, our engineers have a significant technical and business impact by designing and building innovative… more
- ServiceNow, Inc. (Addison, TX)
- …of the ServiceNow capabilities in their efforts to improve their processes + Lead customer design workshops + Owning support of key customer process ... + Be the process expert in how to best support by using ServiceNow products using ServiceNow best practices...the development stage of the engagement, in partnership with Technical Resources + Drive customer unit and… more
- Deloitte (Austin, TX)
- …+ Architect and implement end-to-end agentic systems that combine LLMs, multi- agent orchestration, enterprise data pipelines, and business applications - delivering ... directly, including data integration layers, retrieval and knowledge services, agent orchestration logic, and guardrails for safety, compliance, and resiliency.… more
- ASM Research, An Accenture Federal Services Company (Austin, TX)
- …needs. + Leads brainstorming sessions to improve call system, communications processes, customer satisfaction, agent processes and agent effectiveness. + ... ASM Research provides services in support of the Military OneSource Program for military...and Performance Metrics. In this role they will monitor customer interactions and review/analyze customer feedback to… more
- Rubrik (Austin, TX)
- … sales calls + Qualifies sales opportunities in the terms of customer technical requirements, competition, decision making process and funding. **Preferred ... in the development of fully integrated technology solutions in support of pre-sales activities in the assigned market. +...technology and business requirements of assigned customers. + Makes technical and sales presentations to customer 's … more
- Wolters Kluwer (Houston, TX)
- …to operationalize retrieval-augmented generation (RAG), vectorized APIs, and autonomous agent frameworks within live customer environments **Drive Engineering ... portfolio. This role is designed for a proven engineering leader who combines technical depth, product intuition, and business acumen to drive innovation across a… more