- NRG Energy, Inc. (Houston, TX)
- …business cases based on solid analysis and business intuition. + Provide analytical and technical support to Customer Care teams for analysis of internal ... and deliver accurate communications to the Customer Care organization in support of implemented changes, including documenting agent processes, step actions,… more
- Sprinklr (Austin, TX)
- …points, and operational context. + Define solution blueprints for LLM and agent -based workflows aligned with customer requirements. **Productization & Delivery ... engineering fundamentals, APIs, scripting, or prompt engineering basics to effectively bridge customer needs and technical solutions in a product management… more
- Coinbase (Austin, TX)
- …peak efficiency. We design, build, and own platforms that prioritize the customer -first approach while driving agent productivity and maximizing automation. Our ... *As part of Coinbase's Enterprise Applications and Architecture organization, the CXCM ( Customer Experience Channel Management) team is on the front lines of… more
- Navient (Austin, TX)
- …and customer experience. + Liaise with cross-functional stakeholders (eg, customer support teams, IT, business units) to understand their requirements ... contact center technologies, ensuring seamless operations, and enhancing the overall customer support experience. + Leading and supporting technology migration… more
- The Hartford (Houston, TX)
- …the agent , Underwriter and the Operations Service Center Underwriting Support + Performs initial prequalification on all new account submissions, generates a ... train less experienced staff members and serves as the technical go-to person for the team and other functional...a point of contact for brokers and provide optimal customer service experience on behalf of the company +… more
- KBR (Houston, TX)
- …in Iraq. In addition to providing ongoing base operations and Life Support Services, KBR will provide differentiated advisory and consultancy capabilities to the ... Government with a focus on creating an effective program environment to support delivery of strategic economic planning, strategy development, feasibility studies, … more
- Realtor (Austin, TX)
- …practices + Independently manage your tasks and proactively create and organize technical documentation to enhance team efficiency and support other engineers ... of real estate professionals. + **Shape both consumer and customer experiences** - Your work will directly impact how...and disrupts the industry + Define work and drive technical decisions for complex features in the consumer and… more
- Merck (Austin, TX)
- …across the asset lifecycle. This is a hands-on leadership role for a technical change agent with broad global experience in asset management, maintenance, ... Asset Management, Asset Reliability, Current Good Manufacturing Practice (cGMP), Customer -Focused, Global Management, Global Support , ISO Standard, Lean… more
- Steampunk (El Paso, TX)
- …of a program that is Agile? Are you interested in being an agent of change on a team committed to achieving client-focused, mission-driven excellence? **Steampunk** ... complete life cycle of solution development and delivery, providing Agile Project Management support and Scrum Master support for Agile teams, coordinating with… more
- Amazon (Dallas, TX)
- …and secure AWS solutions tailored to customer needs - Providing technical guidance and troubleshooting support throughout project delivery - Collaborating ... business objectives. You'll be a key player in driving customer success through their cloud journey, providing technical...upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS… more
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