- Coinbase (Austin, TX)
- …peak efficiency. We design, build, and own platforms that prioritize the customer -first approach while driving agent productivity and maximizing automation. Our ... *As part of Coinbase's Enterprise Applications and Architecture organization, the CXCM ( Customer Experience Channel Management) team is on the front lines of… more
- KBR (Houston, TX)
- …in Iraq. In addition to providing ongoing base operations and Life Support Services, KBR will provide differentiated advisory and consultancy capabilities to the ... Government with a focus on creating an effective program environment to support delivery of strategic economic planning, strategy development, feasibility studies, … more
- Ryder System (Austin, TX)
- …Human Resources, HR Administration and Operations. The department also provides technical expertise through software or computer languages. Under general guidance ... vendors to implement or update integrations + Provide continuous support and improvement to Employee Center portal(s) as well...the ServiceNow HRSD environment + Develop or maintain Virtual Agent topics based on business needs + Conduct thorough… more
- AireSpring (Dallas, TX)
- …service and support to the next level, delivering an award-winning customer experience that far exceeds the industry standards. AireSpring has delivered 20 years ... a fast-paced, partner-driven sales environment. You will be the technical backbone of the sales team, architecting customer...on Direct Connect, ExpressRoute, etc.) + CCaaS and Hosted Agent Platforms + Legacy PSTN, DID, Analog/Fax support… more
- Realtor (Austin, TX)
- …practices + Independently manage your tasks and proactively create and organize technical documentation to enhance team efficiency and support other engineers ... of real estate professionals. + **Shape both consumer and customer experiences** - Your work will directly impact how...and disrupts the industry + Define work and drive technical decisions for complex features in the consumer and… more
- Nestle (Austin, TX)
- …with National Partners (ie Aramark, etc.) as an extension of the Customer Account Manager Partnerships. The Regional Partnership Manager will also collaborate and ... operational point of contact for distribution teams, direct field teams and/or Sales support partners including training and onboarding of Sales and Technical … more
- Teleperformance USA (Mcallen, TX)
- …**Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!** ... This will require constant communication with Supervisors, Operations Managers and Support Center personnel. Real time interaction with client for reciprocal… more
- GuideOne Insurance (Dallas, TX)
- …expertise with managing multiple core insurance platforms, as well as digital agent / customer -facing solutions. + Proven track record in managing cost ... of engineering excellence, hands-on leadership, and accountability. + Hands-on technical leadership across business applications, architecture, engineering, DevOps, and… more
- Amazon (Austin, TX)
- …in Generative AI (GenAI) to build state-of-the-art AI-driven solutions that enhance customer experience and streamline operations. As an Applied Scientist at OTS ... GenAI, designing intelligent, self-service systems that integrate state-of-the-art LLMs, multi- agent systems, and human-AI interaction frameworks. You will contribute… more
- Verint Systems, Inc. (Austin, TX)
- At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase ... VP, GTM Strategy, you will be responsible for our Agent Copilot Strategy and offers to drive overall business...pricing, tools, messaging, sales programs, and enablement materials to support market growth. This role is reporting into the… more