- Palo Alto Networks (Plano, TX)
- …review. As part of the Prisma SDWAN support team, you will serve our customer base by providing technical support , by answering incoming support ... enable process and tools knowledge for readiness + Author Technical Support Bulletins and technical ...problems, with a pointed focus on providing the best customer support in the industry. **Compensation Disclosure**… more
- Palo Alto Networks (Plano, TX)
- …summaries in the ticketing system + Effectively manage critical and challenging customer support cases for multi-vendor troubleshooting on complex customer ... fault isolation and root cause analysis skills to provide post-sales technical support , configuration, troubleshooting, and standard methodologies to customers… more
- WM (Houston, TX)
- …staff for resolution. Provides leadership and direction in developing and implementing Technical Support systems and strategies to achieve business objectives ... + Leads in resolving tickets passed on to any Tier 3 support group, working with external...support (including client installations). + Leads and implements Technical Support business initiatives in accordance with… more
- Fujifilm (Austin, TX)
- **Position Overview** The Senior Technical Support Engineer, MI - I ( Tier 1) provides highly visible remote technical support across our product ... on more complex issue and is the second level support across our Synapse products. This engineer is expected...and other team members when working on more complex technical issues. + Effectively documents cases throughout the process… more
- Lumen (Austin, TX)
- …SME to marketing teams and guide the strategy discussions, support customer engagement and conversations, respond to technical inquiries, and participate in ... Develop Customer Reference Architectures: Define deployment architectures that further technical proof and validation. Support customer validation,… more
- Lumen (Austin, TX)
- …an SME to marketing teams and guide strategy discussions, support customer engagement and conversations, respond to technical inquiries, and participate in ... Collaboration: Forge strong partnerships with product, engineering, sales engineering, customer service, and product marketing departments to support … more
- GovCIO (San Antonio, TX)
- **Overview** GovCIO is looking for a Customer Support Professional (CSP) (IT Specialist) that will provide Tier 2 Level Field Support to DEA personnel ... /Yr. Submit a referral to this job (https://careers-govcio.icims.com/jobs/6261/ customer - support -professional-%28it-specialist%29/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834385473) **Location** _US-TX-San Antonio_ **ID**… more
- ProSphere Tek (El Paso, TX)
- …or unresolved issues to the appropriate technical , analysis, assurance, or engineering support team at Tier 2. Individuals in this role must possess ... Functions and Job Responsibilities** + Provide routine information technology (IT) customer support in maintaining computing systems, printers and other… more
- SAIC (Austin, TX)
- …and desktop applications. They will support field operations including staff and customer support , incident resolution, and other support tasks in ... **Description** SAIC is actively seeking a **Helpdesk Support Technician** to provide on-site technical ...service delivery transaction + Follows procedures to ensure effective support coordination between IT Service Desk ( Tier … more
- Mass Markets (Killeen, TX)
- …pre-employment test. POSITION RESPONSIBILITIES WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? You'll support customer service, technical support , and sales ... In this role, you'll handle inbound calls, troubleshoot basic technical issues, build strong customer relationships, and...Preferred (Not Required) + 1+ year of experience in customer service, tech support , sales, chat, or… more