- Center for Elders' Independence (Oakland, CA)
- …experience technology across the organization. This hybrid role blends systems analysis, technical support, user advocacy, and service improvement to ensure that IT ... quality, performance, and system functionality. Ideal candidates will combine technical knowledge with analytical problem-solving, project coordination skills, and a… more
- Reed Smith LLP (San Francisco, CA)
- …departmental guidelines. Provide second-level support on issues escalated from the IT Help Desk . Escalate unresolved problems to the appropriate analyst, ... and vendors. Customer service mindset with the ability to provide responsive technical support to internal users. Ability to manage multiple tasks while responding… more
- Reed Smith LLP (Los Angeles, CA)
- …departmental guidelines. Provide second-level support for issues escalated by the IT Help Desk . Escalate unresolved problems to the appropriate analyst, ... or when required to address critical issues. Develop and maintain technical documentation for systems, procedures, and support processes. Contribute to special… more
- ASM Research, An Accenture Federal Services Company (Sacramento, CA)
- …issues (eg, locating a plumber or automobile mechanic). Military OneSource Tier II Help Desk Technicians provide technical troubleshooting and assistance to ... Provides ongoing technical support and maintenance of production and development...years of experience providing computer/network user support in a help desk environment (additional 4 years of… more
- The County of Los Angeles (Los Angeles, CA)
- …key activities including planning and leading change management, training, and both functional and technical help desk support. + Serve as single threaded ... planning and leading change management, training, and both functional and technical help desk support. + Manage ongoing operational functions related… more
- The County of Los Angeles (Los Angeles, CA)
- …activities that include planning and leading change management, training, and both functional and technical help desk support. Serves as a resource to ... is working to revise and expand our response to help all who are affected. We are looking for...and services of assigned commodities for end-user departments. Provides technical guidance and direction to subordinate staff in all… more
- City and County of San Francisco (San Francisco, CA)
- …Configures security settings or access permissions for groups and individuals. 7. Provides technical support ( help desk ) to users by troubleshooting problems ... Journey level by the amount of discretion exercised over technical issues, problems and resolutions, and that it possesses...and that it possesses a significant level of specialized technical and functional expertise beyond that expected at the… more
- Burroughs (San Jose, CA)
- …Burroughs offers a nationwide field service organization combined with remote managed services, technical support, help desk , program management and hardware ... talk to you! We are seeking aspiring Service Technicians in your area to help service and support our customers' cash automation technology equipment in your area!… more
- Robert Half Technology (Los Angeles, CA)
- Description We are looking for a dedicated Help Desk Analyst I to join our team in Los Angeles, California. In this role, you will serve as the first point of ... - Saturday 8am - 5pm Pacific Time As a Help Desk Analyst, you'll play a pivotal...remote role. Responsibilities: * Respond promptly to incoming service desk inquiries and resolve technical issues related… more
- ASM Research, An Accenture Federal Services Company (Sacramento, CA)
- …Certified a plus + 3-5 years of experience as a Customer Service Representative or Help Desk Operator. 0-2 years of management experience. + Experience with an ... issues, requests. As the entry point for customer, documents, notifies proper department/ desk , escalates as necessary, and tracks and follows up on all incidents.… more
