- CACI International (Chantilly, VA)
- …system analysis, developing standard operating procedures, audit compliance, end user training, and Help Desk support. + Provide expertise in PPBE to support ... work. + Bring innovative problem-solving skills to address complex technical challenges. + Communicate effectively with both technical...end user community via phone and email during specified Help Desk hours. + Candidates must be… more
- Navy Exchange Services (NEX) (Virginia Beach, VA)
- …in the following: At least one specialized application, such as, Asset Management, Help Desk Software, Identity Management, etc., that support an end user ... environment in areas such as but not limited to Identity Management Service Desk applications Asset Management etc. Serves as a liaison between the Helpdesk system… more
- General Dynamics Information Technology (Mclean, VA)
- …timely and high-quality support for end-users while mentoring and guiding a team of Help Desk Technicians. The ideal candidate will have a solid background in ... **Required Qualifications:** + 8+ years of experience in a Help Desk or IT Support role, with...Bachelor's degree in Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, … more
- Parsons Corporation (Centreville, VA)
- …you're looking for. **Job Description:** Parsons is looking for an amazingly talented ** Help Desk Customer Service Representative** to join our team! In this ... round-the-clock support is available 24/7/365, through both phone and email, ensuring help desk response capabilities are always accessible to a worldwide… more
- Koniag Government Services (Chantilly, VA)
- …issues as needed and following the standard escalation process provided in the agency DAI Help Desk SOP to ensure issues that require escalation to the DAI PMO ... and more. The SME will advise the Government on technical and functional aspects of the Budget Formulation (BF)...(DLA) help desk follows the standardized process and… more
- NTT America, Inc. (Ashburn, VA)
- …stacking equipment, installing PDU's creating and managing documentation, and periodically supporting help desk functions such as participating in a phone queue, ... of what is possible. We are renowned for our technical excellence and leading innovations, and for making a...required. + 3-5 years of data center environment or help desk experience is required. + CompTIA… more
- Canon USA & Affiliates (Richmond, VA)
- …The first point of contact for regular LMS users with LMS problems will be the CMSU IT Help Desk . Questions not able to be answered by the IT Help Desk ... Administrator must be the subject matter expert regarding all technical and operational details of the LMS. The LMS...managers and instructors. The LMS Administrator is the primary technical liaison between CMSU and the LMS vendor. Finally,… more
- System One (Fairfax, VA)
- …Years Svc Desk Tech with asset management: This position emphasizes technical support and asset management, including onsite desktop setup, deploying various IT ... inventory management, monitoring ticket queues, and supporting events like desk checkouts and hardware decommissioning. + Hardware Asset Management ServiceNow… more
- M. C. Dean (Norfolk, VA)
- …design + Provide tier II/III support for customer issues reported through the help desk + Proper documentation of system programming Responsibilities include but ... networks. + Triage customer support calls, providing Tier 1 help desk support and Tier 2 escalation....2 escalation. + Communicate with customers, manufacturers, vendors, and technical specialists. + Train system users and other system… more
- Tyto Athene (Fort Belvoir, VA)
- …Active Directory & SSO + Provide Tier III support and work with Desktop Support/ Help Desk personnel, both internal and external (vendors), to provide resolutions ... of an integrated team including cybersecurity specialists, network engineers, service desk analysts, and other personnel on site. Applicant must be multi-disciplined… more