• Technician (Field Service Representative)

    NANA Regional Corporation (Arlington, VA)
    …environment. + Develop expertise in the software tools. + Travel up to 25% to deliver training. ** Help Desk Support:** + Provide Tier I and Tier II help ... of the HSI Innovation Lab tools, received from the Help Desk , or requests referred to the...support to troubleshoot, repair and resolve issues. + Provide technical support for remote customers via telephone, online chat,… more
    NANA Regional Corporation (11/03/25)
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  • Electronic Surveillance System Analyst (Active Top…

    NANA Regional Corporation (Fredericksburg, VA)
    …+ Assists other NDCAC personnel with problems or issues. + Supports the tiered Help Desk architecture. + Performs and conduct research of potential resolution of ... Supports operations of National Domestic Communications Assistance Center (NDCAC) Technical Resource Group (TRG) including the management, operation, and...at least five (5) years direct related experience in help desk and network support. + A… more
    NANA Regional Corporation (10/08/25)
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  • Tier 2 Helpdesk Lead CAB Manager for Tech Control

    TekSynap (Arlington, VA)
    …operations help desks. + Demonstrated successful working knowledge and supervision of help desk employees. + Knowledge of Tech Control equipment such as ... requisitions for equipment and services. **REQUIRED QUALIFICATIONS** + Experience: + 5+ years with help desk support and operation in a DoD IT environment + 5+… more
    TekSynap (10/07/25)
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  • System Engineer / IT Manager

    Serco (Herndon, VA)
    …IT environments. Our team manages multiple cloud environments providing Network administration, Help Desk , Cybersecurity and SME support for both the network ... **Position Description** ** TECHNICAL CONSULTANTS,** National Capitol Region Headquarters in Herndon,...You will be responsible for the development of IT Help Desk knowledge management plans. + You… more
    Serco (09/12/25)
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  • Electronic Surveillance System Analyst (Active Top…

    NANA Regional Corporation (Fredericksburg, VA)
    …+ Assist other NDCAC personnel with problems or issues. + Support the tiered Help Desk architecture. + Perform and conduct research on potential resolution of ... Support operations of National Domestic Communications Assistance Center (NDCAC) Technical Resource Group (TRG) including the management, operation and...at least 5 years of direct related experience in help desk and network support. + A… more
    NANA Regional Corporation (10/30/25)
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  • Senior Manager Service Operations

    Serco (Herndon, VA)
    …Operations oversees Serco North America's frontline end-user support services, including the ** Help Desk ** , **Field Services** , and **Deployment Services** ... this role you will:** + Oversee daily operations of Help Desk , Field Services, and Deployment Services...and Deployment Services teams. + Lead and mentor supervisors, technical leads, and managers supporting each function. + Ensure… more
    Serco (11/11/25)
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  • Temporary Information Technology Technician II - 1…

    US Courts (Alexandria, VA)
    …Probation Office. The Temporary Information Technology Technician II provides IT help desk support for end users along with technical support in installing ... and configuring hardware and software programs. Responsibilities Respond to help desk calls and emails, log computer...have two years of specialized experience related to the technical aspects of data processing, office automation, and data… more
    US Courts (09/30/25)
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  • Client Success Operations Manager

    Red River (Chantilly, VA)
    …the **primary day-to-day contact for assigned clients** , working closely with **Service Desk Leadership** , who oversees technical operations, and the **Service ... truth; you are willing to risk personal failure to help , or challenge the status quo, in the pursuit...SLAs and KPIs in coordination with SDM and Service Desk Leadership. + Drive the creation and maintenance of… more
    Red River (11/14/25)
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  • SolarWinds Engineer

    System One (Alexandria, VA)
    …Support: + Address and resolve submitted support tickets for SolarWinds + Provide the help desk with initial troubleshooting steps to determine type of ticket ... and resolve submitted support tickets for SolarWinds. + Provide help desk with initial troubleshooting steps to...of a structured operations team in support of resolving technical issues + Availability to troubleshoot and resolve issues… more
    System One (11/22/25)
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  • Junior Helpdesk Specialist

    Chenega Corporation (Springfield, VA)
    …for all support calls received or route user support calls to the appropriate IT Help Desk . + Utilize Attempt First Call Resolution (FCR) for all requests ... in support of customer requests when contacting the Single-Point-of-Contact IT Service Desk located in Springfield, VA. **Responsibilities** + Assist in providing … more
    Chenega Corporation (11/17/25)
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