- Serco (Herndon, VA)
- …IT environments. Our team manages multiple cloud environments providing Network administration, Help Desk , Cybersecurity and SME support for both the network ... **Position Description** ** TECHNICAL CONSULTANTS,** National Capitol Region Headquarters in Herndon,...You will be responsible for the development of IT Help Desk knowledge management plans. + You… more
- US Courts (Alexandria, VA)
- …Probation Office. The Temporary Information Technology Technician II provides IT help desk support for end users along with technical support in installing ... and configuring hardware and software programs. Responsibilities Respond to help desk calls and emails, log computer...have two years of specialized experience related to the technical aspects of data processing, office automation, and data… more
- Steampunk (Mclean, VA)
- …ID, Exchange Online, and Enterprise Apps + **3+ years** managing or mentoring support/ help desk teams + Strong expertise in **Endpoint Management (Intune/MEM)** ... innovation catalyst. This is a **hands-on leadership role** that combines deep technical skill with a passion for customer success. You'll architect cutting-edge… more
- Steampunk (Mclean, VA)
- …ID, Exchange Online, and Enterprise Apps + **3+ years** managing or mentoring support/ help desk teams + Strong expertise in **Endpoint Management (Intune/MEM)** ... innovation catalyst. This is a **hands-on leadership role** that combines deep technical skill with a passion for customer success. You'll architect cutting-edge… more
- General Dynamics Information Technology (Fairfax, VA)
- …and platform services across the agency. Make an impact by providing services that help USPS OIG achieve mission success. **ABOUT THE USPS OIG OCIO CONTRACT:** GDIT ... teams: the Business and Finance Team and the Service Desk . + The Business and Finance Team serves as...who need assistance with IT-related issues, such as troubleshooting technical problems, providing software support, and assisting with hardware… more
- TEKsystems (Fort Belvoir, VA)
- … help with resolution. Analyze, troubleshot, and resolve tickets based on the Help Desk allocation process. Follow ITSM and ITIL processes to ensure quality ... administration providing access to the necessary websites, applications, or services. Skills Help desk support, Windows 10, Office 365, remote desktop… more
- NTT America, Inc. (Herndon, VA)
- …Dynamic Workforce Solutions (DWS) team. In this role, you will be the technical bridge between our sales team and prospective clients, demonstrating how our ... address complex business challenges. The ideal candidate will combine deep technical knowledge with excellent communication skills to articulate value propositions… more
- Chenega Corporation (Springfield, VA)
- …for all support calls received or route user support calls to the appropriate IT Help Desk . + Utilize Attempt First Call Resolution (FCR) for all requests ... in support of customer requests when contacting the Single-Point-of-Contact IT Service Desk located in Springfield, VA. **Responsibilities** + Assist in providing … more
- System One (Alexandria, VA)
- …polling + Address and resolve submitted support tickets for SolarWinds + Provide the help desk with initial troubleshooting steps to determine type of ticket ... and resolve submitted support tickets for SolarWinds. + Provide help desk with initial troubleshooting steps to...of a structured operations team in support of resolving technical issues + Availability to troubleshoot and resolve issues… more
- Red Gate Group (Springfield, VA)
- …employee wellbeing. The Red Gate Group is seeking a Financial Systems Help Desk Analyst/Systems Accountant to support the National Geospatial-Intelligence Agency ... and optimize NGA's enterprise financial tools. Responsibilities + Serve as a primary help desk contact for NGA financial system users, responding to questions… more