- NANA Regional Corporation (Fredericksburg, VA)
- …+ Assists other NDCAC personnel with problems or issues. + Supports the tiered Help Desk architecture. + Performs and conduct research of potential resolution of ... Supports operations of National Domestic Communications Assistance Center (NDCAC) Technical Resource Group (TRG) including the management, operation, and...at least five (5) years direct related experience in help desk and network support. + A… more
- TekSynap (Arlington, VA)
- …operations help desks. + Demonstrated successful working knowledge and supervision of help desk employees. + Knowledge of Tech Control equipment such as ... requisitions for equipment and services. **REQUIRED QUALIFICATIONS** + Experience: + 5+ years with help desk support and operation in a DoD IT environment + 5+… more
- Serco (Herndon, VA)
- …IT environments. Our team manages multiple cloud environments providing Network administration, Help Desk , Cybersecurity and SME support for both the network ... to Cloud environments. + You will be responsible for the development of IT Help Desk knowledge management plans. + You will be responsible for providing… more
- GovCIO (Richmond, VA)
- …years experience leading teams of at least 5 people + 3+ years' experience Help Desk Support. This experience can be substituted with comparable application ... team, providing team leadership, application support activities, and service desk support for the EPA Next Generation Grant System...orally with the project team and the client about technical and end user issues + Support testing activities… more
- Capital One (Mclean, VA)
- …Operations. You will be aligned to a Sales team and work with the Deal Desk to support individual Sales associates to help them prepare for customer calls, ... One Software provides enterprise B2B software and data management solutions to help other businesses accelerate their cloud journeys, manage cloud costs, and secure… more
- NANA Regional Corporation (Fredericksburg, VA)
- …+ Assist other NDCAC personnel with problems or issues. + Support the tiered Help Desk architecture. + Perform and conduct research on potential resolution of ... Support operations of National Domestic Communications Assistance Center (NDCAC) Technical Resource Group (TRG) including the management, operation and...at least 5 years of direct related experience in help desk and network support. + A… more
- Parsons Corporation (Chantilly, VA)
- …discretion to achieve goals + Strong ability to produce and maintain varied technical documentation + Develop and document Service Desk Standard Operating ... security challenges in the space domain? We need your help . Our Team is looking for a **System Administrator**...be the first line of defense in resolving service desk issues and providing support for hardware complications. Install,… more
- Serco (VA)
- …Operations oversees Serco North America's frontline end-user support services, including the ** Help Desk ** , **Field Services** , and **Deployment Services** ... this role you will:** + Oversee daily operations of Help Desk , Field Services, and Deployment Services...and Deployment Services teams. + Lead and mentor supervisors, technical leads, and managers supporting each function. + Ensure… more
- Leidos (Fort Belvoir, VA)
- … Help Create and update knowledge base articles related to problem tickets to help Service Desk and other support teams handle similar incidents in the ... teams, including Incident Management, Change Management, Engineering, and Service Desk , to resolve problems and prevent future occurrences. Facilitate communication… more
- Steampunk (Mclean, VA)
- …ID, Exchange Online, and Enterprise Apps + **3+ years** managing or mentoring support/ help desk teams + Strong expertise in **Endpoint Management (Intune/MEM)** ... innovation catalyst. This is a **hands-on leadership role** that combines deep technical skill with a passion for customer success. You'll architect cutting-edge… more
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