- Fairfax County Sheriff's Office (Fairfax, VA)
- …+ Benefits + Questions Job Announcement We are seeking a proactive and experienced help desk manager to lead and manage the day-to-day operations of our ... a matrixed leadership capacity, providing guidance, mentorship, and operational oversight to help desk personnel across other departments or business units. This… more
- TekSynap (Winchester, VA)
- …hybrid onsite/telework environment. + Possess in-depth knowledge and understanding of O&M, Help Desk , DevOps, Program Management, and software development + ... in coordination with federal partners. Overall contract support consists of O&M, Help Desk , DevOps, Program Management, and software development. TekSynap is… more
- Chenega Corporation (Springfield, VA)
- …for all support calls received or route user support calls to the appropriate IT Help Desk . + Utilize Attempt First Call Resolution (FCR) for all requests ... in support of customer requests when contacting the Single-Point-of-Contact IT Service Desk located in Springfield, VA. **Responsibilities** + Assist in providing … more
- Koniag Government Services (Chantilly, VA)
- …and participate in code reviews + Support FTP and SFTP transmission operations + Implement Help Desk resolutions for Level II and III tickets + Apply STIGs to ... STIG compliance requirements + Experience with FTP and SFTP protocols + Familiarity with Help Desk ticketing systems + Ability to create and maintain … more
- Military Sealift Command (Naval Base, VA)
- …appropriately. IT-related experience demonstrating this competency include: contacting customers at the Help Desk Level that may include those who are skeptical ... the types, frequency and solutions necessary to correct problems and improve help desk operational procedures. In addition to my experience demonstrating… more
- Insight Global (Dahlgren, VA)
- …collaboration, communication, customer service, and analytical skills, working closely with the Help Desk and other stakeholders to resolve infrastructure issues ... and logging, as well as scripting for automation. Strong technical writing skills are essential for creating system specifications,...customer service and analytical skills, to work with the Help Desk and other users to solve… more
- Red Gate Group (Springfield, VA)
- …employee wellbeing. The Red Gate Group is seeking a Financial Systems Help Desk Analyst/Systems Accountant to support the National Geospatial-Intelligence Agency ... and optimize NGA's enterprise financial tools. Responsibilities + Serve as a primary help desk contact for NGA financial system users, responding to questions… more
- Teradata (Richmond, VA)
- …maintain strong collaborative relationships with Teradata Engineering, Product Management, Deal Desk , Marketing, Partner, Finance, and Services teams to ensure tight ... management, and accountability for associated performance metrics are critical. Deal Desk interaction and complex deal structuring support (coaching and expertise)… more
- Cambridge International Systems Inc (Virginia Beach, VA)
- …support systems (generators, HVAC, etc.) and leverage a wide range of accesses and technical tools to immediately fix many of the technical issues that hinder ... status meetings with Government Project Managers and company project team and help identify project challenges and risks while offering alternatives to achieve… more
- IntelliDyne (Falls Church, VA)
- Help Desk Technician - Tier 1...fulfill customer needs to ensure customer satisfaction. + Provide technical support to end users on a variety of ... Responsibilities: + Answer calls coming into the Tier 1 Help Desk by the third ring. +...issues. + Identify, research and resolve technical problems. + Respond to telephone calls, emails and… more
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