- NANA Regional Corporation (Arlington, VA)
- …software tools. + Travel to deliver training. + Provide Tier I and Tier II help desk support; respond to requests for assistance received either directly from ... of the HSI Innovation Lab tools, received from the Help Desk , or requests referred to the...support to troubleshoot, repair and resolve issues. + Provide technical support for remote customers via telephone, online chat,… more
- TekSynap (Arlington, VA)
- …operations help desks. + Demonstrated successful working knowledge and supervision of help desk employees. + Knowledge of Tech Control equipment such as ... requisitions for equipment and services. **REQUIRED QUALIFICATIONS** + Experience: + 5+ years with help desk support and operation in a DoD IT environment + 5+… more
- Serco (Herndon, VA)
- …IT environments. Our team manages multiple cloud environments providing Network administration, Help Desk , Cybersecurity and SME support for both the network ... **Position Description** ** TECHNICAL CONSULTANTS,** National Capitol Region Headquarters in Herndon,...You will be responsible for the development of IT Help Desk knowledge management plans. + You… more
- KeenLogic (Alexandria, VA)
- …need to be escalated to Tier III support. Experienced understanding functions of the help desk system in order to enter customer-reported problems and requests ... Testing + Troubleshooting experience Responsibilities include: + Assist the team with taking help desk calls, emails, and support to team members as needed.… more
- ADP (Norfolk, VA)
- …Compliance, and other departments with assistance with HR best practices, knowledge of Help Desk products including scope of services, and other requests as ... and external clients. + Research and consult on complex technical issues and prepare related written communications for clients....content, resource library, tools and templates of the HR Help Desk and its websites + Provide… more
- Steampunk (Mclean, VA)
- …ID, Exchange Online, and Enterprise Apps + **3+ years** managing or mentoring support/ help desk teams + Strong expertise in **Endpoint Management (Intune/MEM)** ... innovation catalyst. This is a **hands-on leadership role** that combines deep technical skill with a passion for customer success. You'll architect cutting-edge… more
- DMS International (Virginia Beach, VA)
- …+ Assisting users with general computer problems and coordinate with the NMCI Help Desk and Base Operations personnel when additional assistance is required, ... Analyst (Information Management). The Functional Analyst will provide IT technical support in the resource management area to the...users with general computer problems and coordinate with NMCI Help Desk and Base Operations personnel when… more
- NTT America, Inc. (Herndon, VA)
- …Dynamic Workforce Solutions (DWS) team. In this role, you will be the technical bridge between our sales team and prospective clients, demonstrating how our ... address complex business challenges. The ideal candidate will combine deep technical knowledge with excellent communication skills to articulate value propositions… more
- SHI (Richmond, VA)
- …and services.** **Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next.** **But the heartbeat of SHI is our employees ... services. This role ensures secure and efficient system performance, resolves technical issues, and collaborates with both internal and external stakeholders,… more
- TekSynap (Richmond, VA)
- …+ CCNP Security + CISA + CISSP (or Associate) + GCED + GCIH + DLA CE Cert IA Role/Function: Help Desk Tier II & III - may be obtained on day 1 + Must have the ... Duties): + Install and configure workstation setups at approximately 1,650 desk locations. + Equipment includes: two monitors, docking station, laptop, keyboard,… more