- Public Consulting Group (Austin, TX)
- …against documented specifications. + Build rapport and elicit problem details from help desk customers. + Prioritize and schedule incidents. Escalate incidents ... visit www.publicconsultinggroup.com . This role serves as a support desk agent who can manage requests in a fast-paced...Our support center empowers best practice education solutions that help schools better meet the needs of struggling students… more
- TEKsystems (Dallas, TX)
- …Monitor and respond promptly to support tickets in the queue(s). + Document Service Desk ticket technical notes for escalation or resolution of service requests. ... Attention!! We are hiring a Desktop Support Analyst for a Global IT Infrastructure Consulting Company!...+ Assist with Service Desk tickets in the regional queue, supporting all locations… more
- TEKsystems (Coppell, TX)
- …THE POSITION REQUIRES YOU TO BE IN OFFICE 2 DAYS A WEEK. Description: The Service Desk Analyst has a very wide array of tasks all surrounding in-bound contacts ... years of helpdesk / call center experience 1-2 years of experience working with " help desk ticketing tools" ie Service Now Experience supporting Work from Home… more
- AccentCare, Inc. (Austin, TX)
- …Teams, OneDrive, and secure remote access. + Triage and resolve escalated issues from the Help Desk . + Coordinate with Tier 3 teams and field services to ensure ... degree in Information Technology preferred or 2 - 4 years of technical support experience + Certifications requested: IT Infrastructure Library (ITIL) v3… more
- NRG Energy, Inc. (Houston, TX)
- …of enterprise test scripts. + Investigate problems reported by end-users to the Help Desk , resolve production incidents, and handle on-call pager if required. ... leads to better collaboration and business performance. Our company programs are designed to help employees develop the skills they need for success now and in the… more