- IBM (San Francisco, CA)
- …with customers: gather info, provide diagnostic and resolution steps, convey process and product guidance Solve incoming technical support requests within ... Required technical and professional expertise Hands on experience in Support Engineering (or comparable customer-facing technical role), preferably for… more
- City National Bank (Beverly Hills, CA)
- …set up in accordance with published service level agreements, coordinating or providing technical support to clients concerning product usage and ... with product and implementation questions. Provides or coordinates technical support to clients concerning product usage and functionality. Responds… more
- IBM (San Jose, CA)
- …reports and other data. This role specializes in performing and enabling technical support for IBM Content Manager OnDemand. Successful candidates will ... provide technical support assistance to customers using problem...be customer success and customer satisfaction, by answering their technical questions and resolving their product related… more
- Cornerstone onDemand (San Francisco, CA)
- Job Description: The Advanced Technical Support Specialist delivers world-class, elite-level support experiences to our largest enterprise customers. In ... collaboration, accountability, respect, and innovation, and mentors others across the Global Technical Support team. In this role you will Provide proactive,… more
- Palo Alto Networks (Santa Clara, CA)
- …SDWAN support team, you will serve our customer base by providing technical support , by answering incoming support inquiries and managing escalations, ... and soft skills, and enable process and tools knowledge for readiness Author Technical Support Bulletins and technical documentation in the Knowledge Base… more
- Serco (Port Hueneme, CA)
- …with an appetite for wrestling complex problems. We are seeking an experienced Engineering Product Support Analyst to support the development and execution ... email to: [email protected] . Click here to apply now (https://careers-sercous.icims.com/jobs/71866/engineering- product - support -analyst--port-hueneme%2c-ca/job?mode=apply&apply=yes&in_iframe=1&hashed=-1834477830) New to Serco? Join our Talent… more
- US Tech Solutions (San Bruno, CA)
- …help organize, manage, and analyze scientific data efficiently and securely, providing technical guidance, best practices, and support for cloud-based data ... Responsibilities: Understand customer requirements, recommend implementation strategies, and provide technical training and support . Assist customers in… more
- Cisco (San Francisco, CA)
- …Customer Escalations and triage Customer Facing Defects. They work closely with Meraki Support , Platform and Product Engineering and Product Management ... measures for escalations and CFDs. Collaborate cross-functionally with Development Engineering, Product Management, Sales, and Support teams with a strong… more
- Insight Global (San Francisco, CA)
- … team scale efficiently. Finally, you'll be pivotal in promoting timely and professional technical support via email, chat, and phone. We are a company committed ... be the first point of contact for customers experiencing technical issues with our product . You will...developers to resolve customer concerns. Maintain detailed records of support interactions in our ticketing system. Strong knowledge of… more
- ServiceNow, Inc. (San Diego, CA)
- …natively with AI on the Now Platform. The work spans deep technical problem-solving and customer-centered product strategy. It involves translating ambiguous, ... product leadership, engineering teams, and cross-functional teams. Enable outbound product management, documentation, and support teams with the context… more
