- Healthfirst (NY)
- …overall vision, objectives and goals of the business. Articulate the minimum viable product needs. Create, refine, socialize and prioritize the Product backlog. ... ensure alignment and understanding progress of the team + Support the Agile Program and ensure the team follows...+ Experience working in an Agile environment as a Product Owner + Experience and track record of success… more
- IQVIA (New York, NY)
- …functioning as intended and owning issue resolution. **Role:** The Product Support Specialist is a highly technical individual who possesses deep knowledge ... where we all thrive doing what we love. The Product Support team serves as the critical...of experience in platform operations,platform support , or product management within thead techindustry. + Deep technical… more
- The Walt Disney Company (New York, NY)
- …technical understanding with a rigorous, metrics-driven approach to product development, identifying opportunities for innovation, optimizing agent workflows, and ... champion the product vision, strategy, and roadmap for our customer support tools, aligning with overall business objectives and customer needs. + Drive highly… more
- Google (New York, NY)
- …are in the world (eg, localization, digitization, partner integration, and more). As a Product Support Manager for Search, you will play an important role in ... role. **Preferred qualifications:** + Experience in consumer software or customer support operations. + Understanding of technical details with the… more
- Deloitte (New York, NY)
- Product Support Manager - Global Employer Services Technology Center Are you a passionate Product Manager with a proven track record of delivering ... exceptional product support ? Do you thrive in a...technical discussions, decisions and strategy related to a product . + Strong communicator who can translate technical… more
- Airtable (New York, NY)
- …rely on Airtable to transform how work gets done. As a Manager of Technical Support , you'll lead a high-performing team responsible for resolving complex, ... diverse user base. These cases span a range of product surfaces and technical depth-requiring advanced troubleshooting,...and sustained ownership. You'll drive day-to-day team operations, coach technical support specialists, and play a key… more
- Verint Systems, Inc. (Albany, NY)
- …environments for all parties that they work with. The Product Support Specialist role analyzes and evaluates technical problems and/or functionality ... more at www.verint.com . **Overview of Job Function:** The Product Support Specialist is passionate about fixing...Duties and Essential Responsibilities:** + Assist customers with assigned technical support issues that are reported via… more
- B&H Photo (New York, NY)
- …skills and understanding of B2B, Sales, and EDU teams, combined with technical e-commerce product expertise in Customer Service touchpoints on the ... to B&H today! Position Overview We are seeking a Product Manager to lead product development for...Build landing pages specifically tailored for enterprise, education, and support use cases . Collaborate with Dev teams on… more
- Siemens Energy (Olean, NY)
- **A Snapshot of Your Day** Customer Technical Support is a fast- paced customer-centric world. You spend your day helping others, answering their questions, ... questions asked by internal and external customers. + Provide technical support and leadership for root cause...supply chain management, or field service for disposition of product deviations. + Lead and/or support steam… more
- Autodesk (Albany, NY)
- …troubleshooting for users of InfoWorks ICM, XPSWMM, and InfoDrainage. Reporting to a Technical Support Manager, you will resolve customer issues reported to us ... to reacting to customer issues, you may also contribute to multiple proactive support activities: develop and present webinars, host Q&A sessions on our online… more
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