- Prime Therapeutics (Austin, TX)
- …you will lead teams responsible for technical sales and client implementation support . You will oversee roles that provide product and technical ... technical leadership, coordination, escalation management, deployment, and transitioning ongoing technical support of the technical account management… more
- Palo Alto Networks (Plano, TX)
- …Utilize fault isolation and root cause analysis skills to provide post-sales technical support , configuration, troubleshooting, and industry best practices to ... matter expert on core technologies of Palo Alto Networks product line, particularly in environments relevant to public sector...software and hardware quality per release cycle + Author Technical Support Bulletins and technical … more
- Palo Alto Networks (Plano, TX)
- …Utilize fault isolation and root cause analysis skills to provide post-sales technical support , configuration, troubleshooting, and industry best practices to ... matter expert on core technologies of Palo Alto Networks product line, particularly in environments relevant to public sector...software and hardware quality per release cycle + Author Technical Support Bulletins and technical … more
- Palo Alto Networks (Plano, TX)
- …Utilize fault isolation and root cause analysis skills to provide post-sales technical support , configuration, troubleshooting, and industry best practices to ... matter expert on core technologies of Palo Alto Networks product line, particularly in environments relevant to public sector...software and hardware quality per release cycle + Author Technical Support Bulletins and technical … more
- Palo Alto Networks (Plano, TX)
- …SDWAN support team, you will serve our customer base by providing technical support , by answering incoming support inquiries and managing escalations, ... and soft skills, and enable process and tools knowledge for readiness + Author Technical Support Bulletins and technical documentation in the Knowledge Base… more
- Palo Alto Networks (Plano, TX)
- …fault isolation and root cause analysis skills to provide post-sales technical support , configuration, troubleshooting, and standard methodologies to customers ... matter expert on core technologies of Palo Alto Networks product line + Identify product defects (code,...enable process and tools knowledge for readiness + Author Technical Support Bulletins and technical … more
- AVEVA (Houston, TX)
- … challenges and opportunities to make a real impact. As a senior technical support engineer, you'll troubleshoot complex issues, guide junior engineers, and ... do:** * Coverage of and response to live inbound technical support cases * Ability to handle...product knowledge and proficiency * Knowledge transfer via technical documentation such as Tech Notes, remote sessions recordings,… more
- Canon USA & Affiliates (San Antonio, TX)
- …assigned products. + Keep current with latest technical developments in multiple product lines. + Support field service operations with technical ... be required to rotate through the Remote Service Center and provide modality-specific technical support to CMSU external customers as well as internal customers… more
- Jack Henry & Associates (Allen, TX)
- …by first-level resources. + Provides technical assistance to customers. Provides support to customers/users if product issues are encountered. Analyzes the ... Technical Support Engineer III General information...maintenance and Cloud Storage bucket maintenance. + Interacts with product support personnel, and potentially the customer,… more
- IBM (Austin, TX)
- …resolution steps, convey process and product guidance * Solve incoming technical support requests within SLA, including high-severity urgent cases * ... network of IBMers. We are a team of deep product experts, ensuring exceptional client experiences, with a focus...journey. **Your role and responsibilities** Our team provides expert technical support for customers using HCP Terraform.… more