- CAI (Albany, NY)
- …be responsible for receiving requests from associates and vendors, and providing the technical support and customer service needed to solve requests. **Job ... looking for a bilingual customer service -oriented Bilingual Service Desk Analyst to provide Level 1 technical...May perform other job duties as directed by Team Lead or Service Delivery Leader **What You'll… more
- The New York Public Library (New York, NY)
- …7-10 years of progressively responsible IT leadership experience, including managing technical managers and overseeing large-scale service delivery operations. + ... **Associate Director, IT Service Management** **Department:** Information Technology **Employment Type:** Full Time **Location:** Crystal Building 40 W20th St… more
- City of New York (New York, NY)
- …environment, where flexibility and ability to achieve results are valued. All managers lead teams and/or lines of service , assuming increasing levels of ... and support team, responding to incoming inquiries, troubleshooting, technical support and onboarding of vendors to the city's...reports when needed. Analyze data and summarize research to lead ongoing improvement in operations and service .… more
- Excelsior Orthopaedics Group (Amherst, NY)
- …This role manages support team performance to maintain high-quality technical assistance, effective service request handling, appropriate escalation, ... and customer satisfaction-and implement strategies to meet or exceed service level agreements (SLAs). + Lead and...as the primary escalation point for complex or high-impact technical issues, providing support and ensuring timely resolution. +… more
- 24 Hour Fitness, INC. (Kew Gardens, NY)
- …monitoring and oversight of compliance policies and practices in their departments. SERVICE & QUALITY: In addition to defined technical requirements, accountable ... Kew Gardens NY 11415 JOB SUMMARY The Sales and Service Expert (SSE) delivers an outstanding and well-rounded sales...or exceed personal and team sales goals. Prospecting and Lead Generation * Obtains leads externally from within the… more
- Hannaford (Pine Bush, NY)
- …and technical requirements of the job. * Demonstrated ability to perform the technical requirements for the Hannaford To Go Service . * A high school graduate ... all its seafood products were sustainably harvested. PRIMARY PURPOSE Service Leaders act as day-to-day leads within the Hannaford...same, but a typical day includes the following: * Lead the Hannaford To Go Department operations in accordance… more
- Capgemini (New York, NY)
- **Job Title** : Solution Architect - Customer Service Management **Location** : Dallas, Texas ideally; or, Chicago, IL; Dallas, TX; Houston, TX; Atlanta, GA; NY, NY; ... : 25% **Job description:** Platform Solution Architect - Customer Service Management (CSM) | ESM - D2 Location: Dallas,...CSM and ITSM transformation. * Ability to translate complex technical solutions into clear, value-driven narratives for both … more
- Xylem (Auburn, NY)
- …expectations through innovative and sustainable solutions. **THE ROLE:** The Technician in IT Service Delivery is a vital role focused on the operational aspects of ... an organization. This position entails the hands-on management of IT service requests, including installation, configuration, and troubleshooting of hardware and… more
- Capgemini (New York, NY)
- **Job Title** : Senior Service Management Consultant - UX/UI Design **Location** : Chicago, IL; Atlanta, GA; New York, NY; New Jersey near NY; Houston, TX; Dallas, ... development knowledge. In this role, you will work hand in hand with lead Architects and fellow team members with building user-centric experiences that drive… more
- CBRE (Albany, NY)
- …remote installation of software and control programs. Provides on-site and remote technical support to Lead Application Engineers and Application Engineers as ... Senior Service Application Engineer-Remote Job ID 231906 Posted 04-Aug-2025...specifications or sales proposal . Provide on-site and remote technical support to installers and customers. . Acts as… more