- GoNetspeed (Rochester, NY)
- …for both our ILEC and CLEC operations. This person will directly report to the Technical Support Manager and will interface with the other work groups ... calls. Be the first point of contact for our customers concerning technical / small business account support . Perform duties as ILEC and CLEC Dispatcher. New… more
- Deloitte (New York, NY)
- Product Support Manager - Global Employer Services Technology Center Are you a passionate Product Manager with a proven track record of delivering ... exceptional product support ? Do you thrive in a fast-paced environment where...of continuous improvement. Work You'll Do As our Product Manager , you'll be at the forefront of shaping the… more
- Univision Communications, Inc (New York, NY)
- …THE ROLE & TEAM: Information Technology department at TelevisaUnivision is looking for a Desktop Support Manager to join our team! The Desktop Support ... Manager will oversee the outsourced Desktop Support Service in the New York and New Jersey...+ 5+ Year Demonstrated progressive experience directly managing a technical support team. + 7+ years of… more
- Alaant (Glens Falls, NY)
- …2 helpdesk. Great benefits and work/life balance!** **Hours and Benefits for the IT Support Manager :** + On-site Monday-Friday + $65,000 - $85,000 + Paid Time ... Medical, Dental and Vision insurance **Responsibilities for the IT Support Manager :** + **IT Support ...the call center and ticket system, with minimal hands-on technical work. Focus on supervising, planning, meeting, training, and… more
- Red Hat (Albany, NY)
- …oversee the successful sales of critical consulting services projects, learning and technical account management services portfolio and collaborate with the ... projects under your management from kickoff to closeout in support of future sales. The selling process includes but...strategies that promote revenue growth. As a Territory Services Manager , you will partner with Red Hat's account… more
- Otsuka America Pharmaceutical Inc. (Albany, NY)
- The Senior Manager , Platform Engineer, Operational Support will be responsible for managing and enhancing platform integrations across data systems, Salesforce ... and manage detailed documentation of integration processes, system configurations, and technical specifications. + Support analytics and Salesforce Health Cloud… more
- Microsoft Corporation (New York, NY)
- …us accelerate AI transformation for our customers and the world. As the Principal Support Escalation Manager you will own Crisis Communications for your Area and ... all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help… more
- Amazon (New York, NY)
- …to lead and expand the business with our existing customer base. The Principal ISV Account Manager is responsible for creating and executing the account ... service growth. It is critical that the Principal ISV Account Manager has an extensive track record...a hands-on approach to developing new opportunities, public cloud technical acumen, has led a large team of extended… more
- Microsoft Corporation (New York, NY)
- …partners (eg, Account Technology Unit [ATU], Customer Service Unit [CSU] manager , SSM) on highest potential customers to pre-align technical resources to ... and non- technical blockers by engaging other teams (eg, engineering, Account Team Unit [ATU], Specialist Team Unit [STU]) and conveying impact. Anticipates and… more
- TEKsystems (Harrison, NY)
- …They utilize ServiceNow as their incident management tool. The tool allows the technical support staff to document incidents and information to resolve tickets. ... support , ensuring a positive user experience across all interactions. * Support via Multiple Channels: Provides technical assistance through telephone, email,… more