- NTT America, Inc. (Plano, TX)
- …is critical to business operations. + Remote employees must adhere to all technical support procedures and protocols. + Chronic connectivity issues or recurring ... Performance and Issue Tracking** + Management monitors all technical issues and agent downtime. Consistent availability...sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions… more
- Teleperformance USA (TX)
- …capabilities, and market trends to ensure solutions meet evolving client needs.** + ** Support client workshops, discovery sessions, and technical deep dives to ... Client Officer started her career at TP as an agent and advanced to the pinnacle of the company?...are seeking an experienced and dynamic Solution Consultant to support our ServiceNow ITSM (IT Service Management), CRM (Customer… more
- Oracle (Austin, TX)
- … agent -based management, and OS image provisioning. - Set technical direction for new features and enhancements, influencing both short-term deliveries ... **Job Description** We are seeking a Principal Member of Technical Staff to join the Compute team and help...underpin the experiences of thousands of cloud customers and support massive scale with reliability, performance, and security. We… more
- Wolters Kluwer (Houston, TX)
- …**OVERVIEW** Wolters Kluwer Health Business Transformation team is searching for a strong Technical Project & Program Manager to play an important role in our ... consolidated suite of business systems across the segments. The Technical Project & Program Manager will be responsible for...also play an active role as an internal change agent ensuring adoption of new processes and systems throughout… more
- ServiceNow, Inc. (Austin, TX)
- …**The Role** The Solution Architect, Platform is a functional and technical expert consulting with customers on implementing a ServiceNow Workflow's Solutions ... be laser-focused on solving for the most relevant customer challenges - providing support during sales cycles, on direct engagements with our Customers and Partners,… more
- Coinbase (Austin, TX)
- …experience. * Partner with Product and Engineering teams owning our internal customer support agent experiences to build clean handoffs and touch points between ... to a product leader who leads all Customer Experience ( Agent and Customer-facing) tooling and you will collaborate closely...customers. * Communicate the vision and progress for customer support experiences across the company to technical … more
- ASM Research, An Accenture Federal Services Company (Austin, TX)
- ASM Research provides services in support of the Military OneSource Program for military members and their families, similar to a commercial Employee Assistance ... information; child care; Exceptional Family Member Programs (EFMPs); deployment support ; disability information; elder care; educational services for adults,… more
- ServiceNow, Inc. (Addison, TX)
- …do in this role:** + Be the process expert in how to best support by using ServiceNow products using ServiceNow best practices focused on configuration vs. ... efforts to improve their processes + Lead customer design workshops + Owning support of key customer process owners/Subject Matter Experts (SMEs) to obtain business… more
- Coinbase (Austin, TX)
- …buying and configuring, and scaling the technology that powers our customer support channels. In this role, you'll oversee Coinbase's both custom-built and ... as applications that enable customers to chat, email, or call our support lines accessible through our Help Center (https://help.coinbase.com). You'll drive the next… more
- Deloitte (Dallas, TX)
- …of high-quality, lean solutions that drive measurable business outcomes. + Technical Leadership and Advocacy: Champion product integrity and alignment, overseeing ... architecture, design, development, and support . + Engineering Craftsmanship: Ensure code quality and maintainability; create technical specs, write and review… more