- Wells Fargo (Westlake, TX)
- …ITSM - Interaction, Incident, Problem, specifically implementation and support experience in Workspaces, Predictive Intelligence, Clustering, similarity, ... classification, Now Assist, Summarization, AI Search, CSAT/DSAT survey, Agent coaching, Agentic AI, AWA routing, Conversational catalog, EC...day job duties - listed below. The Homefront Heroes Hiring (HHH) Program is designed to attract and hire… more
- Amazon (Dallas, TX)
- …Evaluate emerging research and identify opportunities to integrate techniques into our agent architecture Technical Excellence - Architect complex multi- agent ... measuring agent effectiveness, safety, and business impact - Set technical standards and guide implementation of best practices across the organization Customer… more
- Amazon (Austin, TX)
- …disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, ... Experience team, you will be instrumental in advancing the frontier of human- agent collaboration for enterprise solutions. You will leverage your deep expertise in… more
- ASM Research, An Accenture Federal Services Company (Austin, TX)
- ASM Research provides services in support of the Military OneSource Program for military members and their families, similar to a commercial Employee Assistance ... information; child care; Exceptional Family Member Programs (EFMPs); deployment support ; disability information; elder care; educational services for adults,… more
- ASM Research, An Accenture Federal Services Company (Austin, TX)
- …all lines of business so that reviews of calls are accurate for technical content and employees are provided with the correct policies, procedures, and/or reference ... call quality metrics data to generate and maintain volume forecasts to support management with scheduling and staffing needs. + Leads brainstorming sessions to… more
- Amazon (Austin, TX)
- … Support Team, our mission is to provide exceptional, consistent, and timely technical support and solutions that enable seamless operations across all Amazon ... in Amazon Fresh Stores. You will utilize voice and agent chat for live one-on-one support as...a workplace accommodation or adjustment during the application and hiring process, including support for the interview… more
- Live Nation (TX)
- Job Summary: JOB DESCRIPTION - Director, Fan Support Content and Communications Location: Texas, Arizona, West Virginia, Toronto, Ontario Division: Ticketmaster ... Global Fan Support Line Manager: EVP, Fan Support Contract...across all touchpoints, including help centre FAQs, email notifications, agent macros, social media messaging, and complaint handling, ensuring… more
- Bank of America (Plano, TX)
- Finance Manager - Business Support (Card & Small Business Valuation, Analytics and Reporting team) Charlotte, North Carolina;Newark, Delaware; Plano, Texas; New ... at least 18 years of age.** Acknowledge (https://ghr.wd1.myworkdayjobs.com/Lateral-US/job/Charlotte/Finance-Manager Business- Support --Card Small-Business-Valuation--Analytics-and-Reporting-team-\_25016789-2) **Job Description:** At Bank of America,… more
- Amazon (Dallas, TX)
- …scalable, and secure AWS solutions tailored to customer needs - Providing technical guidance and troubleshooting support throughout project delivery - ... disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process,… more
- PagerDuty (Austin, TX)
- …a compelling product strategy and roadmap for PagerDuty's AI assistant, AI agent platform, and (workflow and runbook) automation offerings. + Allocate resources ... products to optimize business outcomes. + Develop and evangelize our internal AI agent platform to empower product and professional services teams to build agents on… more