- Fujifilm (Sacramento, CA)
- **Position Overview** The Senior Technical Support Engineer , MI - I (Tier 1) provides highly visible remote technical support across our product ... on more complex issue and is the second level support across our Synapse products. This engineer ...and other team members when working on more complex technical issues. + Effectively documents cases throughout the process… more
- Palo Alto Networks (Santa Clara, CA)
- …create an environment where we all win with precision. **Your Career** As a Senior Technical Support Engineer , you will engage directly with our valued ... communication + Previous experience in a customer-facing technical support role ( Support Engineer ) - advantageous + Fundamental understanding of… more
- IBM (San Jose, CA)
- **Introduction** **Your role and responsibilities** Technical Support Engineer , IBM Corporation, San Jose, CA (Up to 80% telecommuting permitted) * Provide ... Computer/Electronics Engineering or related and two (2) years of experience as a Technical Support Engineer , Software Developer or related. Two (2) years of… more
- GE HealthCare (CA)
- **Job Description Summary** The Siemens X-ray/Vascular Technical Support Engineer I (TSE I) drives customer satisfaction through Service Excellence by ... providing technical support and counsel both remote and onsite to Field Service Engineers (FSE's), Client Service Technicians (CST's), and Customers experiencing… more
- Palo Alto Networks (Santa Clara, CA)
- …customer service skills + Previous experience in at least one customer-facing technical support position as Senior Support Engineer or as Escalations ... XSOAR support team, you will serve our customer base providing technical support , by answering incoming support inquiries and managing escalations, phone… more
- ServiceNow, Inc. (Santa Clara, CA)
- …of our customers, as well as for the health of ServiceNow. In this role, the support engineer will resolve technical cases created by customers looking for ... get to do in this role:** ** ** The Support Engineer is part of a global...the function or industry. + 4+ years customer facing technical support experience + Ability to troubleshoot… more
- Palo Alto Networks (Santa Clara, CA)
- …Utilize fault isolation and root cause analysis skills to provide post-sales technical support , configuration, troubleshooting, and industry best practices to ... to improve overall software and hardware quality per release cycle + Author Technical Support Bulletins and technical documentation in the Knowledge Base for… more
- Palo Alto Networks (Santa Clara, CA)
- …fault isolation and root cause analysis skills to provide post-sales technical support , configuration, troubleshooting, and standard methodologies to customers ... soft skills, and enable process and tools knowledge for readiness + Author Technical Support Bulletins and technical documentation in the Knowledge Base for… more
- Palo Alto Networks (Santa Clara, CA)
- …SDWAN support team, you will serve our customer base by providing technical support , by answering incoming support inquiries and managing escalations, ... soft skills, and enable process and tools knowledge for readiness + Author Technical Support Bulletins and technical documentation in the Knowledge Base for… more
- Palo Alto Networks (Santa Clara, CA)
- …as needed (often, in high pressure situations). **Your Impact** + Provide Technical Support to customers and partners + Provide configurations, troubleshooting ... manner + Provide fault isolation and root cause analysis for technical issues + Publish Technical Support Bulletins and other technical documentation… more