- IBM (San Jose, CA)
- …A culture of learning, collaboration, and innovation! **Your role and responsibilities** As a Technical Support engineer , you will: * Drive resolution of ... and customer-focused engineers to join our team of Technical Support Engineers. As a support engineer , you'll gain hands-on experience supporting a wide… more
- Fujifilm (Sacramento, CA)
- **Position Overview** The Senior Technical Support Engineer , MI - I (Tier 1) provides highly visible remote technical support across our product ... complex issue and is the second level support across our Synapse products. This engineer ...and other team members when working on more complex technical issues. + Effectively documents cases throughout the process… more
- Palo Alto Networks (Santa Clara, CA)
- …to create an environment where we all win with precision. **Your Career** As a Technical Support Engineer , you will engage directly with our valued customers ... + Previous experience in a customer-facing technical support role ( Support Engineer ) -...For candidates who receive an offer at the posted level , the starting base salary (for non-sales roles) or… more
- Palo Alto Networks (Santa Clara, CA)
- …the kind of precision that drives great outcomes. **Your Career** As a Platinum Support Engineer , you will work firsthand with our valued Platinum customers to ... high profile and largest customers. **Your Impact** + Provide post-sales technical support , configurations, troubleshooting, and standard methodologies to… more
- Palo Alto Networks (Santa Clara, CA)
- …Cloud Security Engineer + Certified Kubernetes Administrator/Specialist **The Team** Our technical support team is critical to our success and mission. As ... (often, in high pressure situations). **Your Impact** + Offer technical support to customers and partners. +...For candidates who receive an offer at the posted level , the starting base salary (for non-sales roles) or… more
- PagerDuty (San Francisco, CA)
- …customer base. We strive to go that extra mile for our customers. Are you a Technical Support Engineer who shares our values and passion with debugging and ... You will be interacting with our customers on a technical level and serving as an escalation...and serving as an escalation point for our Frontline Technical Support team. Your responsibilities include providing… more
- Palo Alto Networks (Santa Clara, CA)
- …SDWAN support team, you will serve our customer base by providing technical support , by answering incoming support inquiries and managing escalations, ... (often, in high pressure situations). **Your Impact** + Offer advanced- level technical assistance to our top-tier customers,...enable process and tools knowledge for readiness + Author Technical Support Bulletins and technical … more
- Palo Alto Networks (Santa Clara, CA)
- …as needed (often, in high pressure situations). **Your Impact** + Offer advanced- level technical assistance to our top-tier customers, ensuring prompt resolution ... fault isolation and root cause analysis skills to provide post-sales technical support , configuration, troubleshooting, and standard methodologies to customers… more
- Palo Alto Networks (Santa Clara, CA)
- … technical assistance in high-pressure situations. **Your Impact** + Offer advanced- level technical assistance to our Public Sector customers, ensuring prompt ... isolation and root cause analysis skills to provide post-sales technical support , configuration, troubleshooting, and industry best...For candidates who receive an offer at the posted level , the starting base salary (for non-sales roles) or… more
- TP-Link North America, Inc. (Irvine, CA)
- …. Additionally, you will document support tickets, escalate complex issues to higher- level support teams when necessary, and ensure that all incidents are ... Document support tickets escalate complex issues to higher- level support teams. + Walk customers through...or a related field. + Experience in business customer technical support experience via chat, phone or… more