- ForeScout Technologies, Inc. (Dallas, TX)
- Technical Support Engineer Customer Success...3+ years of technical experience in a support role; experience in an enterprise- level support ... and data-powered insights . What You Will Do .The Technical Support Engineer is a...reviews knowledge-based articles and notes + Achieves a high level of expertise in all areas of the product… more
- Fujifilm (Austin, TX)
- **Position Overview** The Senior Technical Support Engineer , MI - I (Tier 1) provides highly visible remote technical support across our product ... complex issue and is the second level support across our Synapse products. This engineer ...and other team members when working on more complex technical issues. + Effectively documents cases throughout the process… more
- Palo Alto Networks (Plano, TX)
- …create an environment where we all win with precision. **Your Career** As a Senior Technical Support Engineer , you will engage directly with our valued ... + Previous experience in a customer-facing technical support role ( Support Engineer ) -...For candidates who receive an offer at the posted level , the starting base salary (for non-sales roles) or… more
- Palo Alto Networks (Plano, TX)
- …customer service skills + Previous experience in at least one customer-facing technical support position as Senior Support Engineer or as Escalations ... team, you will serve our customer base providing technical support , by answering incoming support...an effective, efficient, and friendly manner within defined service level agreements. **Your Impact** + Respond to user-reported issues… more
- Palo Alto Networks (Plano, TX)
- …an environment where we all win with precision. **Your Career** As a Platinum Support Engineer , you will work firsthand with our valued Platinum customers to ... high profile and largest customers. **Your Impact** + Provide post-sales technical support , configurations, troubleshooting, and standard methodologies to… more
- Palo Alto Networks (Plano, TX)
- …as needed (often, in high pressure situations). **Your Impact** + Offer advanced- level technical assistance to our top-tier customers, ensuring prompt resolution ... fault isolation and root cause analysis skills to provide post-sales technical support , configuration, troubleshooting, and standard methodologies to customers… more
- Palo Alto Networks (Plano, TX)
- … technical assistance in high-pressure situations.. **Your Impact** + Offer advanced- level technical assistance to our Public Sector customers, ensuring ... isolation and root cause analysis skills to provide post-sales technical support , configuration, troubleshooting, and industry best...For candidates who receive an offer at the posted level , the starting base salary (for non-sales roles) or… more
- Palo Alto Networks (Plano, TX)
- …assistance as needed (often, in high-pressure situations). **Your Impact** + Offer advanced- level technical assistance to our Public Sector customers, ensuring ... isolation and root cause analysis skills to provide post-sales technical support , configuration, troubleshooting, and industry best...For candidates who receive an offer at the posted level , the starting base salary (for non-sales roles) or… more
- Palo Alto Networks (Plano, TX)
- …as needed (often, in high pressure situations). **Your Impact** + Provide Technical Support to customers and partners + Provide configurations, troubleshooting ... + Provide fault isolation and root cause analysis for technical issues + Publish Technical Support...For candidates who receive an offer at the posted level , the starting base salary (for non-sales roles) or… more
- Palo Alto Networks (Plano, TX)
- …best practices to customers in CI/CD pipelines and Linux-based environments + Publish Technical Support Bulletins and other technical documentation in the ... Kubernetes Administrator) and AWS Solutions Architect. **The Team** Our technical support team is critical to our...For candidates who receive an offer at the posted level , the starting base salary (for non-sales roles) or… more