- Fortive Corporation (San Francisco, CA)
- A Technical Support Engineer is responsible for troubleshooting and closing tier II support tickets. This position will exceed through technical ... maintenance & implementation, documentation & knowledge management, and customer engagement. The Technical Support Engineer influences internal and external… more
- Fujifilm (Sacramento, CA)
- **Position Overview** The Senior Technical Support Engineer , MI - I (Tier 1) provides highly visible remote technical support across our product ... on more complex issue and is the second level support across our Synapse products. This engineer ...and other team members when working on more complex technical issues. + Effectively documents cases throughout the process… more
- Pegasystems (Anaheim, CA)
- Senior Technical Support Engineer Job Category: Client Support Location: US - Arizona - Remote | US - California - Remote | US - Colorado - Remote | US - ... with FedRamp, US Citizenship is required_** **Picture Yourself at Pega:** In this Senior Technical Support Engineer role, you will interact with customers… more
- Rocket Software (Sacramento, CA)
- …where people truly BELIEVE in what they're doing!** **Job Description Summary:** The Senior Technical Support Engineer provides technical direction and ... support , development and enhancement of Rocket products. The Engineer will troubleshoot reported symptoms to aid in the...team lead **Qualifications:** + 8+ years of experience in technical support or similar role with deep… more
- GE HealthCare (CA)
- **Job Description Summary** The Siemens X-ray/Vascular Technical Support Engineer I (TSE I) drives customer satisfaction through Service Excellence by ... providing technical support and counsel both remote and...Engineers (FSE's), Client Service Technicians (CST's), and Customers experiencing system performance issues. This position is the technical… more
- Red Hat (Sacramento, CA)
- Red Hat is seeking a Senior Technical Support Engineer with a strong background in OpenShift, Kubernetes, cluster deployment, and configuration to join our ... What you will bring: + 5+ years of experience in a customer-facing technical support or solutions engineering role. + Proven experience in Infrastructure… more
- Palo Alto Networks (Santa Clara, CA)
- …customer service skills + Previous experience in at least one customer-facing technical support position as Senior Support Engineer or as Escalations ... team, you will serve our customer base providing technical support , by answering incoming support...customer reported issues and respond to them via ticketing system , phone or remote sessions + Perform advanced troubleshooting… more
- ServiceNow, Inc. (San Diego, CA)
- …everyone. **What you get to do in this role:** ** ** In this role, the support engineer will resolve technical cases created by customers looking for help ... sunny San Diego, California in 2004 when a visionary engineer , Fred Luddy, saw the potential to transform how...the function or industry. + 0-2+ years customer facing technical support experience + Ability to troubleshoot… more
- Palo Alto Networks (Santa Clara, CA)
- …fault isolation and root cause analysis skills to provide post-sales technical support , configuration, troubleshooting, and standard methodologies to customers ... and soft skills, and enable process and tools knowledge for readiness + Author Technical Support Bulletins and technical documentation in the Knowledge Base… more
- Palo Alto Networks (Santa Clara, CA)
- …as needed (often, in high pressure situations). **Your Impact** + Provide Technical Support to customers and partners + Provide configurations, troubleshooting ... completed in a timely manner + Provide fault isolation and root cause analysis for technical issues + Publish Technical Support Bulletins and other … more
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