- Amazon (Sunnyvale, CA)
- …among neighbors. * Look around corners to anticipate bottlenecks, provide escalation management, and bring practical execution to the relentlessly high standards ... technology decisions and strategy related to a product - Experience managing technical products or online services - Experience in representing and advocating for… more
- Amazon (Santa Clara, CA)
- …needs and customer feedback to internal Amazon teams including Product Management and Technical * Create program goals and metrics, track progress and manage through ... to achieve your objectives * Assess risks, anticipate challenges and provide escalation management when necessary * Meet or exceed targets for customer and/or… more
- IBM (San Jose, CA)
- …of support teams * Manage the hiring, development, and retention of technical support engineers and enhance their technical , communication, and business ... * Strong Linux and Networking skills navigation and tools * Experience managing technical support operations in a distributed environment * Familiarity with open… more
- Ford Motor Company (Long Beach, CA)
- …We are looking for a customer-centric, technical , and hands-on **Mobile Application Support Manager ** . The **Mobile Application Support Manager ** ... best practices, troubleshooting guides, and training materials for the support team. + **Issue Escalation ** : Act...skills? Will you be a leader, a changemaker, a technical expert, a culture builder or all of the… more
- Insight Global (Glendale, CA)
- …A major entertainment and theme park client based in Los Angeles is looking for a Technical Support Analyst to provide L1 and L2 operational support a group ... the operational heath of the applications by responding to technical support issues, improving and collaborating with... support issues, improving and collaborating with other support teams while reporting to the Manager ,… more
- Fujifilm (Sacramento, CA)
- **Position Overview** The Senior Technical Support Engineer, MI - I (Tier 1) provides highly visible remote technical support across our product lines ... on more complex issue and is the second level support across our Synapse products. This engineer is expected...process of troubleshooting the issue. + Strictly follows the Technical Assistance Center (TAC) escalation process to… more
- North Marin Community Services (Novato, CA)
- …and program excellence, we provide vital resources, educational opportunities, and economic support to individuals and families in our community. Whether in the form ... or meetings. Hybrid schedule possible in accordance with NMCS policy and manager approval. Sign-on bonus of $1,000. Generous benefits package including medical,… more
- Antech Diagnostics (Carlsbad, CA)
- …problem-solving skills. The primary job function is to serve as the highest level of technical escalation support within the service organization and work as ... Serves as the highest level of escalation support within the service organization. + Pull technical...of professional experience as a technical product manager , service engineer, or technical support… more
- ManageCasa Inc. (San Francisco, CA)
- …their businesses efficiently. Position Summary We are seeking a proactive and customer-focused SaaS Support Manager to lead and manage our support team, ... + Ability to handle escalations with professionalism and a focus on resolution. Technical Knowledge + Proficiency with support tools such as Zendesk, Hubspot… more
- SAP (Palo Alto, CA)
- …of SAP S/4HANA on their path to the Intelligent Enterprise. The Senior Client Delivery Manager (CDM) acts as a trusted technical & Delivery advisor in the ... We are dedicated to customer centricity, client intimacy and support of client lifecycle management. We create a stable...expectations with regards to service delivery. Act as first escalation point. . Own the technical discussions… more