- M&T Bank (Buffalo, NY)
- …to optimize threat intelligence products and/or drive resolution of complex support issues. + Recommend development and improvements of threat intelligence ... to mitigate risk on an ongoing basis. Identify risk-related issues needing escalation to management. + Promote an environment that supports belonging and reflects… more
- Pearson (Albany, NY)
- …(required) + Keyboard (required) + Mouse (required) **Overall Responsibilities:** + Provide technical support and roll out solutions in planning, coordination, ... to manage and "get things done" in a highly technical environment. Professional customer service skills and independent troubleshooting...to Service Desk teams supporting our customers + Primary escalation point of contact for support desks,… more
- Fujifilm (Albany, NY)
- **Position Overview** The Technical Support Engineer, MI - II (Tier II) handles remote technical support across our product lines for HCUS customers. The ... of the position is to be versed in primary support across our Synapse products, and the ability to...documents the troubleshooting of issues and follows the TAC escalation process to move cases to the next level… more
- Conifer Realty LLC (Rochester, NY)
- Service Support Technician Rochester, NY (http://maps.google.com/maps?q=1000+University+Ave+Suite+500+Rochester+NY+USA+14607) Job Type Full-time Description About ... + Robust employee referral payment program Overview: The Service Support Lead's role is to provide a single point...all IT policies and procedures. + Primary point of escalation for service desk technicians, contractors, and interns. +… more
- MTA (New York, NY)
- …for their domain(s) to provide users with minimal interruptions in service. + Provide escalation support to project teams in their area of expertise to promote ... cybersecurity risks, and remediation system testing, baseline, and best practices + Provide escalation support to project teams in their area of expertise to… more
- Trinity Health (Syracuse, NY)
- …resolution; participates in the development of standards, policies and procedures; provides escalation support and subject matter expertise for chronic issues; ... tools. This role requires a deep understanding of Cisco Call Manager , Cisco CER, and other essential Cisco technologies. **Responsibilities:** + Design,… more
- Molina Healthcare (New York, NY)
- …the insider threat program. Implements data sets, tools, and provides program support to insider threat analysts and investigations. Works closely with our ... cybersecurity team, other technical teams, and business stakeholders to develop advanced insider...sources * Architect and implement automation of investigation and escalation workflows * Contribute to internal investigations where needed,… more
- KeyBank (NY)
- …base. Responsibilities include ownership of the end-to-end sales process and technical proficiency for all merchant product offerings including; standalone terminals ... client conversions and implementations, rate reviews requests, and provide overall support business as needed. **Job Functions** + Demonstrate consultative sales… more
- Meta (Albany, NY)
- …Health (Schedule, & Risk) in support of the Area Project Controls Manager and DEC Leadership and provide escalation when needed. 6. Identify proactive ... Execution function. The Area Schedule Lead will be the technical SME for scheduling in their area and will...Precon Baseline Schedules. In conjunction with the Meta PreCon Manager and with the support of the… more
- IQVIA (New York, NY)
- …makers, and internal team members to manage continuous process improvements, issue escalation , workload projections, and provide technical expertise. + With ... and all other stake holders. + With minimal guidance, support DM service delivery with comprehensive DM process and... DM service delivery with comprehensive DM process and technical expertise in executing projects. + Serve as the… more
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