- USAA (Chesapeake, VA)
- …truly makes us special and impactful. **The Opportunity** We are seeking a dedicated **Digital/ Technical Product Manager Lead** to support our P&C Omni ... Consistently provides guidance and mentoring to team members and acts as an escalation point and ensures issues are resolved. + Ensures risks associated with… more
- Meta (Richmond, VA)
- …apply, click "Apply to Job" online on this web page. **Required Skills:** Technical IDC Program Manager Responsibilities: 1. End-to-end ownership of engineering ... provide escalation management, and balance the business needs versus technical constraints. 6. Oversee documentation effort with technical writers to… more
- Fujifilm (Richmond, VA)
- **Position Overview** The Senior Technical Support Engineer, MI - I (Tier 1) provides highly visible remote technical support across our product lines ... on more complex issue and is the second level support across our Synapse products. This engineer is expected...process of troubleshooting the issue. + Strictly follows the Technical Assistance Center (TAC) escalation process to… more
- Pearson (Richmond, VA)
- **Position Title: Customer Service Technical Support Administrator** **Location: Remote** **Company Summary** **:** At Pearson, we're committed to a world that's ... reset assistance, and account changes. In addition, we provide escalation assistance, process guidance to tier 1 support...**Position Summary** **:** The Service Desk Tech 1, School Technical Support is an hourly position with… more
- CACI International (Chantilly, VA)
- …the Frontline Account Manager will: Key Responsibilities: * Provide first-level technical support in a 24x7 world-class service center, responding to inbound ... service and rapid issue resolution. As a Frontline Account Manager , you will provide Tier 1 support ...and walk-up channels, handling inbound incidents, service requests, and technical issues across a range of systems, applications, and… more
- SMX (Richmond, VA)
- …FSR team, Operations Manager , and customer points of contact + Provide technical guidance, troubleshooting support , and escalation management for complex ... as the primary point of contact for SDN FSRs, ensuring all technical support , sustainment, training, and refurbishment tasks are executed on schedule and to… more
- ASM Research, An Accenture Federal Services Company (Ashburn, VA)
- …program and performs all functional duties independently * Providing 24x7x365 support , resource will provide a central point for identification, troubleshooting and ... escalation of incidents that arise in all environments. Provide support on Incident bridge calls with emphasis on restoring service to users as quickly as… more
- Red River (Chantilly, VA)
- …assigned clients** , working closely with **Service Desk Leadership** , who oversees technical operations, and the **Service Delivery Manager (SDM)** , who ... creation and maintenance of client-specific runbooks, knowledge documentation, and escalation procedures. + Support service transitions, onboarding activities,… more
- Ensono (Richmond, VA)
- …with mainframe functional areas such as TCP/IP, VTAM, SNA, SFTP, Session Manager tools, and Disaster Recovery concepts. Technical implementation skills required ... Mainframe Technical AdvisorRemote - United StatesJR011892 **Position Summary** The...for this Role** + Collaborate with the Service Delivery Manager to identify and capture MF operational trends, risks,… more
- CBRE (Richmond, VA)
- Contracts and Commercial Sr Manager Job ID 220291 Posted 10-Jun-2025 Service line GWS Segment Role type Full-time Areas of Interest Administrative, Risk Management ... industry. **About the Role:** As a CBRE Sr. Commercial Manager , you will be responsible for leading the contract...responsible for leading the contract and commercial activities to support the business area to drive profitability, compliance, cost… more