- Amazon (Seattle, WA)
- …Articulating root-cause analysis, and linking to specific improvement areas. . Summarize escalation support and critical leadership decisions. . Manage multiple ... we're the people who keep the cloud running. We support all AWS data centers and all of the...and possess experience in tactical project management of highly technical initiatives, as well as strategic program management. Candidate… more
- Fujifilm (Olympia, WA)
- **Position Overview** The Senior Technical Support Engineer, MI - I (Tier 1) provides highly visible remote technical support across our product lines ... on more complex issue and is the second level support across our Synapse products. This engineer is expected...process of troubleshooting the issue. + Strictly follows the Technical Assistance Center (TAC) escalation process to… more
- Zurich NA (Olympia, WA)
- Application Support Center Manager 129848 Zurich North America is hiring an Applications Support Center Manager to join our team! We are open to hiring ... + Oversees first level, second level, and back desk technical and supervisory support for IT issues...knowledge and feedback to less experienced staff. + Initiates escalation as appropriate to ensure management awareness of severe… more
- Pearson (Olympia, WA)
- …Family Support groups. **Position Summary** **:** The Service Desk Tech 1, School Technical Support is an hourly position with 2 Shift Options; determined at ... reset assistance, and account changes. In addition, we provide escalation assistance, process guidance to tier 1 support...hours of 8am-6pm EST. Agents will work remotely, providing technical support services to school teachers and… more
- Amazon (Bellevue, WA)
- …responsible for monitoring service health through key network metrics, managing technical escalation workflows, and ensuring consistent incident resolution while ... team performance, and maintaining high customer satisfaction in a 24x7 technical support environment. Basic Qualifications - 5+ years of product or program… more
- McKinstry (Seattle, WA)
- …**WA - Seattle** Job Family ** Technical Services** Apply Now (https://phg.tbe.taleo.net/phg02/ats/careers/v2/applyRequisition?org=MCKINSTRY&cws=41&rid=9295) **Build ... ensure client scopes are delivered efficiently and effectively + Act as a ** technical and operational escalation point** , supporting complex projects and… more
- Meta (Seattle, WA)
- …Skills:** Product Risk Program Manager - Specialized Assessments Responsibilities: 1. Support and manage the triage and escalation process for product risks ... fast-moving or ambiguous contexts. You'll help guide cross-functional partners through escalation workflows, support aligned decision-making, and ensure that the… more
- Amazon (Seattle, WA)
- …faster time to value. AWS Global ProServe Security is looking for a Sr. Manager , Security Engineering, to lead our Engagement Security team. Customers ask AWS to ... distributed team of cross-functional security professionals (such as security engineers, technical project managers, and program managers) who ensure that, when… more
- Oracle (Olympia, WA)
- **Job Description** **Job Description** As a Construction Manager , Power Infrastructure, you will support the delivery of power infrastructure projects that ... Monitoring: Support monitoring of compliance with approved QA/QC plans, technical requirements, and applicable codes and standards, assisting in resolution and… more
- Nutanix (Seattle, WA)
- …knack for helping customers understand them; we want to talk to you! The Nutanix Manager , Systems Engineering' is a technical field position that leads a team of ... the North region and will act as a working manager . It is expected that you can perform many...and training to them once onboard. + Provide an escalation point for pre-sales and post-sales technical … more