- Fox Rothschild LLP (Minneapolis, MN)
- …required. **Experience:** + Minimum of two years of related experience in a technical phone support center/ helpdesk environment; law firm experience ... As a member of the Information Services Department, the Technical Support Analyst is responsible for providing...as a first point of contact with the IS HelpDesk for all Fox Rothschild computer users. + Documents… more
- Cognizant (St. Paul, MN)
- **CCaaS Observability Technical Writer (remote)** We are seeking an experienced CCaaS Observability Technical Writer. As part of that implementation, the ... work with a team of 5 contact center operational support specialist who will provide support for... team . Build How-To's and knowledge documents for helpdesk and internal teams . Document alert resolution steps… more
- Kimley-Horn (St. Paul, MN)
- …documented guidance and real-time support for KH helpdesk regarding Bentley support topics + Technical Leadership + Pilot new Bentley releases, Civil add ... support project teams using Bentley software across the firm through technical support , training and managing CAD standards. The selected candidate will: +… more
- TEKsystems (St. Paul, MN)
- …the #1 people-first company in the world. Our client is currently seeking an IT Support Technician to support our business, the candidate will be responsible for ... the field. They will be performing a variety of support activities while maintaining strong communication with field &...o Develop new and maintain knowledge articles to teach helpdesk and level 1 teams o Determine best course… more
- Ryder System (St. Paul, MN)
- …latency) to identify and address potential bottlenecks or issues proactively. + Provide technical support and guidance to junior team members and assist with ... Ensure network security and connectivity + Provide Tier 2/3 support for escalated network and system issues. + Secure...and recommend security improvements and system upgrades. + Monitor Helpdesk queues throughout the day to ensure SLAs are… more
- Public Consulting Group (St. Paul, MN)
- …system for end users and administrators as needed . Provide Tier 2 or 3 support via Zendesk ( helpdesk ) for EDPlan Innovations . Ability to manage multiple ... requests, and evolve our services based on training and helpdesk feedback o Serve as a main point of...appropriate team members from EDPlan Innovations o Coordination with Technical Business Analyst to articulate change requests and product… more
- Lightsource bp (Denver, MN)
- …provide a follow the sun service. **Duties and Responsibilities** * Provide first line helpdesk service, support and advice to users on hardware and software ... fully acquired by bp in 2024. **Summary** The IT Support analyst is responsible for delivering end-to-end support...systems (especially Windows) * Curiosity, a desire to solve technical problems * A desire to help people work… more
- Bright Horizons (Woodbury, MN)
- …and clients we serve, our collaborative workplaces are designed to grow careers and support personal lives. _Come build a brighter future with us_ . HAVING ... TECHNICAL ISSUES WITH YOUR APPLICATION? Contact us at ###@brighthorizons.com...the application and hiring process should contact the recruitment helpdesk at ### or ###@brighthorizons.com . Determinations on requests… more
- Robert Half Technology (St. Louis Park, MN)
- …and resolutions within the helpdesk ticketing system. * Escalate complex technical problems to senior support staff when necessary. * Manage user ... this role, you will serve as the first point of contact for technical support , delivering exceptional service and resolving a variety of hardware and software… more
- Polaris Industries (Plymouth, MN)
- …production issues (if any) when projects are released. Provide after install support : Questions and helpdesk tickets from users. Attend and participate ... of the company technologies. Handle assignments from solutioning, to definition of technical solutions for complex projects. Coordinate with Product Owners, Lead and… more