- Palo Alto Networks (Plano, TX)
- …Utilize fault isolation and root cause analysis skills to provide post-sales technical support , configuration, troubleshooting, and industry best practices to ... an environment where we all win with precision. Work hours 2:00pm-11:00pm Central **Your Career** You will work firsthand...software and hardware quality per release cycle + Author Technical Support Bulletins and technical … more
- Palo Alto Networks (Plano, TX)
- …operability + Participate in weekend on-call rotation and provide after- hours support as required + Communicate complex technical issues effectively to ... where we all win with precision. **Your Career** As a Senior Technical Support Engineer, you will engage directly with our valued customers to address… more
- Palo Alto Networks (Plano, TX)
- …work outside of normal business hours (As business needs dictate) **The Team** Our technical support team is critical to our success and mission. As part of ... fault isolation and root cause analysis skills to provide post-sales technical support , configuration, troubleshooting, and standard methodologies to customers… more
- Palo Alto Networks (Plano, TX)
- …as needed (often, in high pressure situations). **Your Impact** + Provide Technical Support to customers and partners + Provide configurations, troubleshooting ... is required for this position. Late shift role (Working Hours 2:00 pm - 11:00 pm Central Time) **Our...+ Provide fault isolation and root cause analysis for technical issues + Publish Technical Support… more
- Palo Alto Networks (Plano, TX)
- …SDWAN support team, you will serve our customer base by providing technical support , by answering incoming support inquiries and managing escalations, ... enable process and tools knowledge for readiness + Author Technical Support Bulletins and technical ...skills + Willingness to work outside of normal business hours , including weekends (As business needs dictates) **The Team**… more
- US Bank (Irving, TX)
- …Product Leads at US Bank oversee the strategic product management for an assigned technical product line(s) in support of the Enterprise organization's goals and ... the team/product (s):** As a **Senior Vice President** and ** Technical Product Lead** for **Employee Technology Support ...following (some may vary based on role, location or hours ): + Healthcare (medical, dental, vision) + Basic term… more
- Amazon (Austin, TX)
- Description Amazon Customer Service is looking for an experienced Senior Technical Program Manager (Sr. TPM) to lead the development of self-service support ... Customer Service (CS) when encountering delivery defects. The Shipping & Delivery Support (SDS) team leverages latest technology to provide best-in-class support … more
- UL, LLC (Austin, TX)
- …+ Serve as the primary points of escalation for inquiries from senior members of the Technical Support teams related to the support services provided by the ... of hands-on experience troubleshooting various complex software applications + Strong Technical Support experience interfacing with external and global customers… more
- Fujifilm (Austin, TX)
- **Position Overview** The Senior Technical Support Engineer, MI - I (Tier 1) provides highly visible remote technical support across our product lines ... on more complex issue and is the second level support across our Synapse products. This engineer is expected...the needs of our customers, working outside normal business hours and on some weekends/holidays is required. In addition… more
- Palo Alto Networks (Plano, TX)
- …Cortex XSOAR support team, you will serve our customer base providing technical support , by answering incoming support inquiries and managing ... is required for this position. Late shift role (Working Hours 2:00 pm - 11:00 pm Central Time) **Our...skills + Previous experience in at least one customer-facing technical support position as Senior Support… more