- Amentum (Springfield, VA)
- …location. 1+ years' experience in: + Supporting a call center/case management environment providing Tier II or Tier III support to address issues escalated ... **Case Management Support Analyst I** Amentum is a leading provider...critical missions by providing global logistics and stability operations, technical services and national security solutions to customers around… more
- National Reconnaissance Office (NRO) (Chantilly, VA)
- …Oversight responsibilities of the position may require NRO Contracting Officer Technical Representative (COTR) qualification within NRO policy-defined timelines. ... for consideration against current and future opportunities for General Engineers and Technical Analysts staff to support the development, acquisition, launch,… more
- General Motors (Richmond, VA)
- **Job Description** **Role Overview:** As a Technical Lead within the Validation, Tools, Acceleration (VTA) team under the Simulation, Evaluation, and Data ... large scale analysis. Your role will include defining and shaping the technical vision and strategy to ensure alignment with broader company objectives, designing… more
- TekSynap (Springfield, VA)
- **Responsibilities & Qualifications** **RESPONSIBILITIES** The Incident Support Manager supports the restoration of network infrastructure, and service operation as ... act at the contract Point of Contract (POC) for all Major Incident support and coordination. Responsible for the effective implementation of the Incident Management… more
- Chenega Corporation (Fort Belvoir, VA)
- … Support Services Specialist Ft. Belvoir, VA C-CHR-24-047 TheJunior Helpdesk Support Services Specialist willprovide technical support services in ... to the network. + Escalate the issue/problem to proper Tier 2 or 3 Support team members...on user systems as the environment changes. + Provide Technical Support Services in accordance with the… more
- TekSynap (Radford, VA)
- …team including Cloud Architects, System Administrators, System Engineers, and Technical Project Managers. + Manage the implementation, administration, and ... support of customer projects within AWS and Azure cloud...maintaining professional communications with clients and stakeholders. + Offer technical and professional guidance aligned with the team's respective… more
- CACI International (Chantilly, VA)
- …Center, the Frontline Account Manager will: Key Responsibilities: + Provide first-level technical support in a 24x7 world-class service center, responding to ... resolution. As a Frontline Account Manager, you will provide Tier 1 support via phone, email, and...for common incidents; escalate complex or critical issues to Tier 2 or appropriate technical teams. +… more
- Truist (Richmond, VA)
- …which are not mentioned below. Specific activities may change from time to time. 1. Provide Tier 1 & 2 support within SLA for Viva and Copilot. 2. Collaborate ... 4. Coordinate with vendor as well as internal teams to escalate and resolve technical issues. Support training sessions, office hours, and user community with… more
- Zones LLC (Richmond, VA)
- …23234 Pay: up to $30/hr Hours: M-F 8-5pm What you'll do as the Desktop Support Technician : The requirements below are representative of the knowledge, skill, ... Desktop Support Technician Staffing Richmond, Virginia Salary: USD 25.00...to delegate them when appropriate. + Ability to explain technical issues to non- technical employees and customers.… more
- CACI International (Reston, VA)
- …the primary point of contact for, and own the responsibility of, performing various technical support tasks involving both hardware and software items for this ... on a regular basis, Help Desk as well as Technical Support documentation in Confluence and in...the IT Operations Manager by understanding appropriate and applicable Tier support levels. * Escalate Tier… more
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