- CenterWell (Annapolis, MD)
- …community and help us put health first** The Senior Product Owner - Telephony leverages their expertise in product management and primary care operations to deliver ... the unique needs of the senior population. The Senior Product Owner - Telephony leverages their expertise in product management and primary care operations to… more
- Nightwing (MD)
- …markets. Nightwing is seeking a cleared Full-time Technical Instructor SME - Telephony Specialist in support of a DoD contract providing technical equipment training ... and support for DoD elements. A candidate for this position is a graduate of the Interagency Training Center's Basic Technical Operations (BTOC) course (or equivalent) and have at least 6 years of practical experience. Duty location is Fort Washington,… more
- Under Armour, Inc. (Annapolis, MD)
- …and monitor customer contact drivers and report out to UA leadership. * Support Telephony and IVR upkeep and enhancements to drive continuous improvement * Monitor ... Telephony systems to ensure consistent performance * Ensure Hours...issues to ensure business continuity * Support agents experiencing Telephony issues, partner with leadership to solve issues *… more
- Kennedy Krieger Institute (Baltimore, MD)
- **Overview** The Network Engineer II administers and installs telephony servers and applications, network application servers, network routers and switches, data ... monitoring and resolving issues as they arise within the data and telephony network. **Responsibilities** 1. Perform day-to-day networking tasks to ensure network… more
- Verint Systems, Inc. (Annapolis, MD)
- …seamless integration of Verint solutions with existing customer environments including Telephony , Data Lakes, Reporting, CRM and more. **SaaS Solutions** + Guide ... Presales Solutions Consulting, with strong focus on Artificial Intelligence and Telephony technologies. + Strong technical expertise in Verint products and… more
- Cayuse Holdings (Annapolis, MD)
- …follow-through, and logging all customer interactions for escalated matters. + Mobile telephony and device support. + Video Conference Unit Troubleshooting. + IP ... Telephony setup and support. + Creation of end user accounts and setting permissions. + Provide end user device management and support, including desktops, laptops,… more
- Cayuse Holdings (Annapolis, MD)
- …follow-through, and log all customer interactions for escalated matters + Mobile telephony and device support + Video Conference Unit Troubleshooting + IP ... Telephony setup and support + Creation of end user accounts and setting permissions + Provide end user device management and support, including desktops, laptops, and… more
- Synergy ECP (Annapolis Junction, MD)
- …for transmission, including filtering, amplifying, and converting signals. + Telephony Switching System: Technologies and protocols involved in connecting calls ... in a telephony network. + Communications Systems: The infrastructure and technologies used for transmitting information over distances, including wireless,… more
- Cardinal Health (Annapolis, MD)
- …paced call center environment preferred + Basic computer knowledge, Microsoft systems, telephony + Strong communication/customer service skills + Ability to be an ... independent worker and self-directed + Ability to sit for long periods of time in a cubicle setting + Demonstrate superior customer support talents + Ability to prioritize multiple, concurrent assignments and work with a sense of urgency + Ability to work any… more
- Cognizant (Annapolis, MD)
- …with other software such CRM and pharmacy fulfillment systems. . IP Telephony (basic networking knowledge assumed). . Bachelor's degree and 5 years' experience ... in Contact/Call Center Software. **Preferred Qualifications:** . Effectively organize and present project objectives and progress. Contribute to technical publications and presentations. . Obtain estimates/quotes from vendors and provide as input into overall… more