• Lead Desktop Support Tech

    Cognizant (New York, NY)
    …devices (iPhone & iPad) * Installation, maintenance and troubleshooting of telephony equipment, including handset, switch and voicemail administration * Planning, ... coordination and execution of office/desk moves * Meeting room technical support including Video Conferencing, Webex and Webinars and presentations * VIP Support, Conference and Hearing/Litigation support * Serve as liaison with fellow IT support departments.… more
    Cognizant (10/14/25)
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  • Lead, MarTech Capabilities - Next Best Action…

    Humana (Albany, NY)
    …Adobe Experience Platform (AEP), Salesforce Marketing Cloud (SFMC), IVR and telephony systems (inbound/outbound calls), and internal orchestration tools + Enable ... integration with third-party platforms and personalization engines to support NBA arbitration and delivery across external channels and partner ecosystems + Coordinate with other capability owners, including Consent & Preferences, Journey Orchestration, and… more
    Humana (10/14/25)
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  • VoIP Technician

    TEKsystems (Albany, NY)
    …and software. The VoIP Technician also provides peripheral support of ancillary telephony systems, including but not limited to Call Accounting, Call Recording, ACD, ... E911, Faxing, VoIP conversion, discovery, implementation and testing. Job Description + Troubleshoot and resolved complex Telecommunication issues including voice and escalate as necessary + Gain an expert level understanding of VoIP concepts and a moderate… more
    TEKsystems (10/14/25)
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  • Director Specialized Sales, Cloudify Voice…

    Lumen (Albany, NY)
    …with Voice-based services (SaaS, Unified Communications, Cloud applications, VoIP, telephony ). **Preferred Qualifications:** + 7 years in a technology management ... role. + Industry knowledge of trends, emerging technologies, and competitors. + Experience selling to large enterprise businesses, including Cloud Computing Services, Managed Hosting, UC&C Services, and more. + Technical sales certifications (AWS, Cisco, Zoom,… more
    Lumen (10/11/25)
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  • Manager Information Technology Services 2…

    New York State Civil Service (Latham, NY)
    …architecture, network security, wireless networks and security, zero trust, and VoIP/ telephony .2. The SAE Identity and Access Management team includes security ... architects, engineers, and analysts with specialized knowledge in the area of identity platforms and architecture, identity platform security, authentication, access management, active directory, zero trust, and public key infrastructure.3. The SAE Data Center… more
    New York State Civil Service (10/10/25)
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  • Program Manager (Call Center Operations)

    GAP Solutions Inc (Albany, NY)
    …senior government officials.** + **Proficiency with Microsoft Office Suite, telephony /CRM systems, and contract management tools.** + **U.S. Citizenship Required** ... **Minimum Qualifications:** + **Program Management Professional (PMP) certification.** + **Previous DHS/ICE program management experience.** + **Experience with sensitive but unclassified (SBU) information handling.** + **Ability to manage remote/distributed… more
    GAP Solutions Inc (10/09/25)
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  • Jr. Customer Service Representative (Call Center…

    GAP Solutions Inc (Albany, NY)
    …+ **Communicating effectively both orally and in writing.** + **Utilizing telephony systems, CRM/ticketing systems, and Microsoft Office Suite.** + **Citizenship:** ... **U.S. Citizenship required.** **Minimum Qualifications:** + **Prior experience in federal, law enforcement, or DHS-related contact centers.** + **Fluency in Spanish (desirable but not required).** + **Ability to work effectively under pressure in a… more
    GAP Solutions Inc (10/09/25)
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  • Deputy Program Manager (Call Center Operations)

    GAP Solutions Inc (Albany, NY)
    …+ **Proficiency with Microsoft Office Suite, CRM/ticketing systems, and telephony systems.** + **U.S. Citizenship Required.** **Minimum Qualifications:** + **Prior ... DHS/ICE or federal program management support experience.** + **Project Management Professional (PMP) or CAPM certification.** + **Strong organizational and time management skills.** + **Experience supporting 24/7 operations with multiple shifts.** +… more
    GAP Solutions Inc (10/09/25)
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  • Temporary Case Analyst II

    ASM Research, An Accenture Federal Services Company (Albany, NY)
    …customer service skills when speaking with consumers via a cloud-based telephony solution to gather additional information needed to properly adjudicate their ... case as well as inform them of the outcome of their case. + Be a contributor to workflow investigations, business procedures, and process improvements. + Performyourduties in a dedicated secure area withinyourresidence. + Work within a coordinated team but… more
    ASM Research, An Accenture Federal Services Company (10/07/25)
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  • PT Pharmacy Technician II - Certified

    Hannaford (Pine Bush, NY)
    …* Thoroughly understand and operate the pharmacy register, computer software and telephony system. * Maintain an atmosphere of enthusiastic customer focus both in ... person and on telephone. * Assist in maintenance of third party prescription information and resolution of rejected claims. * Initiate prescription renewal requests to prescriber via telephone call or fax where applicable by law. * Understand the pharmacy… more
    Hannaford (10/07/25)
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