• Customer Service Systems Ops Analyst

    Under Armour, Inc. (Springfield, IL)
    …Armour, we are committed to empowering those who strive for more, and the company 's values - Act Sustainably, Celebrate the Wins, Fight on Together, Love Athletes ... drivers and report out to UA leadership. * Support Telephony and IVR upkeep and enhancements to drive continuous...upkeep and enhancements to drive continuous improvement * Monitor Telephony systems to ensure consistent performance * Ensure Hours… more
    Under Armour, Inc. (07/09/25)
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  • AE - AV/Video

    SKC Communication Products LLC (IL)
    …AND DUTIES + Responsible for generating new audio-visual, videoconferencing, and telephony business in government, education, and corporate accounts in targeted ... sales applications. + Assist in marketing with audio-visual, videoconferencing, and telephony related materials. + Video, audio-visual, and telephony equipment… more
    SKC Communication Products LLC (07/13/25)
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  • Associate, Workforce Management

    Lincoln Financial (Springfield, IL)
    …duties of this role, including experience with contact center WFM and telephony systems. (Required) + Strong analytical and problem-solving skills with the ability ... insights _Nice-to-haves:_ + Experience with contact center WFM and telephony systems, preferably Verint WFM and Five9 **Application Deadline** Applications… more
    Lincoln Financial (07/31/25)
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  • Service Desk Agent

    Cayuse Holdings (Springfield, IL)
    **Overview** **_JOB TITLE:_** Service Desk Agent **_CAYUSE COMPANY :_** Cayuse Commercial Services **_LOCATION_** Remote (M-F 6pm-3am EST) **_SALARY:_** ... Agent provides customer service solutions within service level agreements using company and project quality and quantity standards. It includes providing prompt,… more
    Cayuse Holdings (07/31/25)
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  • Senior Lead - VOIP Engineer

    Sprinklr (IL)
    Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management ... Qualified?** + 12+ years of hands-on experience in the ** Telephony / VoIP / CPaaS** domain + Strong knowledge...is to be the world's most loved enterprise software company , ever. We believe in our product: Sprinklr was… more
    Sprinklr (06/13/25)
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  • Senior Analyst, Patient Support AI enabled…

    AbbVie (North Chicago, IL)
    Company Description AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical ... patient support services. This will include customer relationship management systems, telephony , AI platforms (ie conversational intelligence) and others. *Help to… more
    AbbVie (07/30/25)
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  • Sr. Solutions Consultant - Commercial

    Sprinklr (IL)
    Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management ... + Experience with cloud contact center technologies ranging from IP Telephony , Intelligent Routing, Workflow Automation, Self Service, Conversational AI, Workforce… more
    Sprinklr (07/30/25)
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  • Senior Manager, Platform Engineer, Operational…

    Otsuka America Pharmaceutical Inc. (Springfield, IL)
    …flow into analytical platforms and dashboards. + Experience with Salesforce and telephony systems integration (eg, Google CCaaS) + Actively participate in agile ... is provided to applicants in accordance with states and local laws. ** Company benefits** : Comprehensive medical, dental, vision, prescription drug coverage, … more
    Otsuka America Pharmaceutical Inc. (07/16/25)
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  • Coordinator, Individualized Care

    Cardinal Health (Springfield, IL)
    …inquiries and concerns in a timely manner + Enter detailed information into company proprietary software while conversing via telephone + Place outbound phone calls ... paced call center environment preferred + Basic computer knowledge, Microsoft systems, telephony + Strong communication/customer service skills + Ability to be an… more
    Cardinal Health (08/02/25)
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  • Coordinator, Individualized Care, Pharmacy…

    Cardinal Health (Springfield, IL)
    …inquiries and concerns in a timely manner * Enter detailed information into company proprietary software while conversing via telephone * Place outbound phone calls ... paced call center environment preferred * Basic computer knowledge, Microsoft systems, telephony * Strong communication/customer service skills * Ability to be an… more
    Cardinal Health (07/30/25)
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