- Concentrix (Richmond, VA)
- …Understanding of cloud infrastructure, scalability, and reliability considerations + ** Telephony Knowledge** ( Preferred ): Experience with SIP protocols, contact ... platforms, or voice technology + Contact center, customer service software, or telephony industry experience + Enterprise AI/ML products with focus on compliance,… more
- CenterWell (Richmond, VA)
- …community and help us put health first** The Senior Product Owner - Telephony leverages their expertise in product management and primary care operations to deliver ... the unique needs of the senior population. The Senior Product Owner - Telephony leverages their expertise in product management and primary care operations to… more
- Under Armour, Inc. (Richmond, VA)
- …PowerPoint, Planner) * Intermediate level knowledge in Salesforce, Five9 (or similar telephony system), and Qualtrics preferred * Familiarity with KPI's such ... Time, and Average Speed of Answer * Data Analysis experience preferred * Experience in Telephony and IVR Support preferred **Workplace Location** +… more
- Boar's Head Brand/Frank Brunckhorst Co., LLC (Jarratt, VA)
- …Testing of new technologies. * Administration, Management, and Monitoring of Telephony & Voicemail Systems. Performs Tier I/II Support and troubleshoots/resolves ... Incidents or Problems related to telephony and voicemail systems. Installs and maintains extensions, phone...Experience + High School Diploma Required; + Associates/Bachelor's Degree Preferred One (3) to three (5) years of proven… more
- TekSynap (Arlington, VA)
- …Services requirements relevant to the Unified Communications Services and other areas; Telephony , video conferencing and collaboration + Oversee team leads of each ... communications areas; Telephony ; Video conferencing; and Collaboration and their activities which...QUALIFICATIONS** + Bachelor's degree or equivalent experience, advanced degree preferred . + Ten plus years of relevant experience. +… more
- General Dynamics Information Technology (Falls Church, VA)
- …and support Microsoft 365 Teams, Unified Communication Collaboration services, Voice, telephony and related emerging technologies to service, protect and secure ... Azure AD and AD Connect, * Security Clearance Level: preferred but not required * Required Skills and Abilities:...or support of Unified Communications (UC), VoIP, SIP, PSTN telephony solutions , Experience with hardware and software testing,… more
- Cayuse Holdings (Richmond, VA)
- …follow-through, and logging all customer interactions for escalated matters. + Mobile telephony and device support. + Video Conference Unit Troubleshooting. + IP ... Telephony setup and support. + Creation of end user...+ High school diploma or GED required. + Experience preferred Service Desk or Customer Service experience + Two… more
- Cayuse Holdings (Richmond, VA)
- …follow-through, and log all customer interactions for escalated matters + Mobile telephony and device support + Video Conference Unit Troubleshooting + IP ... Telephony setup and support + Creation of end user...+ High school diploma or GED required. + Experience preferred Service Desk or Customer Service experience + Three… more
- Amentum (Quantico, VA)
- …working as part of a team to deliver enterprise-wide mobile and collaborative telephony solutions within a zero-trust framework to users. You will provide direct ... as the first point of contact or troubleshooting legacy, current and future telephony solutions. Possesses and applies a comprehensive knowledge across key tasks and… more
- Cardinal Health (Richmond, VA)
- …preferred + 1+ years' experience in fast paced call center environment preferred + Basic computer knowledge, Microsoft systems, telephony + Strong ... communication/customer service skills + Ability to be an independent worker and self-directed + Ability to sit for long periods of time in a cubicle setting + Demonstrate superior customer support talents + Ability to prioritize multiple, concurrent… more