- Cognizant (Annapolis, MD)
- …Five9 application integration with other software such CRM and pharmacy fulfillment systems . . IP Telephony (basic networking knowledge assumed). . Bachelor's ... app and Speech Analytics support. **Requirements:** . Experience of Contact Center systems such as Contact Routing and CTI, Automatic Call Distribution (ACD),… more
- Sharecare (Annapolis, MD)
- …well organized + Demonstrates follow through on assignments + Effectively navigates telephony and Computer Information Systems technology + Displays sound ... accurate information is being articulated to patients and customers. + Monitors phone system and call volume throughout the day; ensure the phones have the proper… more
- Acclaim Technical Services (Annapolis Junction, MD)
- …are to provide training. (Network Architectures of land-line, cellular, and satellite telephony systems , Cell phone operating systems , Satellite ... communication systems , Computer -to-computer network communication, Target Research, Tool fundamentals and other analyst tools, Geolocation Analysis, Social network Analysis, Network Characterization, Reporting Policies, Technical Reports, Data Science,… more
- Prime Therapeutics (Annapolis, MD)
- …+ A bachelor's degree in business intelligence, management information systems , mathematics, statistics, analytics, computer and information sciences or similar ... or data warehouse projects. + Experience researching and implementing new information systems in a business setting. + Demonstrated ability to leverage Business… more
- Competitive Range Solutions, LLC (Fort Meade, MD)
- …of network infrastructure technologies, including structured cabling, VoIP, and traditional telephony systems . + Experience with DoD STIGs engineering standards ... of network infrastructure projects, including structured cabling, voice communications systems , and other telecommunication initiatives. This role required a strong… more
- NASCO (Annapolis, MD)
- …integrations with other enterprise applications. Contributes to incident resolution, system enhancements, migrations, and best practice implementations within the ... and voice communication issues + Administers and optimizes Teams Voice (Phone System , Calling Plans, Direct Routing, Operator Connect) + Manages and supports… more
- Synergy ECP (Annapolis Junction, MD)
- …environments, such as, event monitoring and management, security services, IP Telephony , Video Teleconferencing, as well as implementations of new equipment and ... equipment, be able to communicate and work with IT professionals doing systems engineering and administration in these environments + Communicate issues and… more
- Teleperformance USA (MD)
- …with Now Assist and Creator Assist** + **Experience with integrating common telephony cloud solutions (eg Genesys, Amazon Connect, etc.)** + **Experience working ... (eg, PMP, Agile/Scrum certifications).** **Certifications (Required):** + **ServiceNow Certified System Administrator (CSA)** **Certifications (Preferred):** + **ServiceNow Certified Application… more
- Cardinal Health (Annapolis, MD)
- …fast paced call center environment preferred + Basic computer knowledge, Microsoft systems , telephony + Strong communication/customer service skills + Ability to ... be an independent worker and self-directed + Ability to sit for long periods of time in a cubicle setting + Demonstrate superior customer support talents + Ability to prioritize multiple, concurrent assignments and work with a sense of urgency + Ability to… more