- Under Armour, Inc. (Albany, NY)
- … and IVR upkeep and enhancements to drive continuous improvement * Monitor Telephony systems to ensure consistent performance * Ensure Hours of Operation ... systems * Partner with IT to troubleshoot agent system issues to ensure business continuity * Support agents...* Intermediate level knowledge in Salesforce, Five9 (or similar telephony system ), and Qualtrics preferred * Familiarity… more
- CUNY (New York, NY)
- …storage solutions from Dell EMC, NetApp, and Pure Storage. + VoIP and telephony systems implementation and management, with hands-on experience in Cisco Unified ... high-performance enterprise applications across campuses. Additionally, they will streamline telephony services, integrate, and consolidate communication systems … more
- Verint Systems, Inc. (Albany, NY)
- …seamless integration of Verint solutions with existing customer environments including Telephony , Data Lakes, Reporting, CRM and more. **SaaS Solutions** + Guide ... Presales Solutions Consulting, with strong focus on Artificial Intelligence and Telephony technologies. + Strong technical expertise in Verint products and… more
- CUNY (New York, NY)
- …to all CUNY campuses. Reporting to the Director of DevSecOps, the Linux System Administrator will manage and maintain Linux-based systems integral to the ... Linux System Administrator (IT Sr Associate 3) - Temporary...Centralized Management, CUNY Private Cloud server workload consolidation, and Telephony Services Consolidation. Key responsibilities include, but are not… more
- Herkimer County Community College (Herkimer, NY)
- …IP Telephony and CCTV Support: + Help maintain and troubleshoot IP telephony systems , ensuring consistent connectivity and voice quality. + Provide technical ... or a related field, and a minimum of five years of hands-on network/ system configuration experience. The candidate will demonstrate a blend of interpersonal skills… more
- Kyndryl (Rye Brook, NY)
- …We Are** At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We ... of our Digital Workplace technologies and Platforms. As M365 Architect including Telephony and Meeting Rooms modernization, you will develop solutions that solve… more
- Verint Systems, Inc. (Albany, NY)
- …**Minimum Requirements:** + Bachelors degree in Computer Science, Engineering, Information Systems , or other business-related degree, or equivalent work experience + ... + Experience with VoIP technology that is used in telephony and unified communication platforms. + Experience with AI...with AI and the use of LLMs \#LI-KD1 Verint Systems Inc. is an equal opportunity employer and is… more
- Weill Cornell Medical College (New York, NY)
- … system . + Facilitates and coordinates the work of vendors, suppliers, and telephony engineers in the resolution of systems fault. Build on existing vendor ... operational maintenance and tactical roadmap and implementation of all communication systems at WCM, including VoIP, eFax, and Chat/Collaboration. Drive continuous… more
- Cayuse Holdings (Albany, NY)
- …follow-through, and log all customer interactions for escalated matters. + Mobile telephony and device support. + Video Conference Unit Troubleshooting. + IP ... Telephony setup and support. + Creation of end user...of applications. + Administration of ServiceNow IT Service Management System (for example Service Catalog updates and maintenance, workflow… more
- TEKsystems (New York, NY)
- …and maintain user request and incident records in IT Service Management System . * Perform other duties as required. Qualifications: Education and/or Experience: ... computers, including Microsoft Windows 10 o Experience supporting VoIP Telephony solutions o Experience with enterprise imaging solutions for Windows-based… more