- CGI Technologies and Solutions, Inc. (Fairfax, VA)
- …and choices. The Next Generation Desktop platform (NGD) is a vital system designed to offer a unified interface for Customer Service Representatives (CSRs) ... 24/7/365 uptime. * Ensure seamless integration of NGD with external systems and identify opportunities for operational efficiencies. * Monitoring and tracking… more
- CACI International (Herndon, VA)
- …Government and provide technical subject matter expertise in the field of systems and network engineering. **Responsibilities:** + Advanced experience with Voice and ... Experience may be Substituted for Educational requirement) + Strong background in Microsoft Systems Engineering and providing support to those systems . + Strong… more
- SAIC (Springfield, VA)
- …engagement with senior customer leadership. This program provides transparent, interconnected systems and security supporting the DoS in successfully carrying out ... perimeter, anti-virus engineering, public key infrastructure (PKI)/biometrics/encryption, monitoring tools, telephony , mobile computing platform, virtual environment, and enclave design/security… more
- CVS Health (Richmond, VA)
- …may be required. **Essential Duties and Responsibilities** + Serve as primary system administrator for the Salesforce.com environment with 3500+ users + Work with ... to improve operational efficiencies. + Works with 3rd-party vendors to implement new systems and product features. + Assist in training of new users, and grow… more
- Cognizant (Richmond, VA)
- …Five9 application integration with other software such CRM and pharmacy fulfillment systems . . IP Telephony (basic networking knowledge assumed). . Bachelor's ... app and Speech Analytics support. **Requirements:** . Experience of Contact Center systems such as Contact Routing and CTI, Automatic Call Distribution (ACD),… more
- CACI International (Herndon, VA)
- …themto an enterprise network architecture. + Relevant experience designing communications systems . + Excellent oral and written communication skills + Excellent ... (SAN) technology. + An understanding of Private Branch Exchange telephony , to include Avaya/Nortel telephone switches + An ability...+ An ability to navigate and configure Linux operating systems + An understanding of RF transport mediums to… more
- Sharecare (Richmond, VA)
- …well organized + Demonstrates follow through on assignments + Effectively navigates telephony and Computer Information Systems technology + Displays sound ... accurate information is being articulated to patients and customers. + Monitors phone system and call volume throughout the day; ensure the phones have the proper… more
- Prime Therapeutics (Richmond, VA)
- …+ A bachelor's degree in business intelligence, management information systems , mathematics, statistics, analytics, computer and information sciences or similar ... or data warehouse projects. + Experience researching and implementing new information systems in a business setting. + Demonstrated ability to leverage Business… more
- Competitive Range Solutions, LLC (Arlington, VA)
- …of network infrastructure technologies, including structured cabling, VoIP, and traditional telephony systems . + Experience with DoD STIGs engineering standards ... of network infrastructure projects, including structured cabling, voice communications systems , and other telecommunication initiatives. This role required a strong… more
- Teleperformance USA (VA)
- …with Now Assist and Creator Assist** + **Experience with integrating common telephony cloud solutions (eg Genesys, Amazon Connect, etc.)** + **Experience working ... (eg, PMP, Agile/Scrum certifications).** **Certifications (Required):** + **ServiceNow Certified System Administrator (CSA)** **Certifications (Preferred):** + **ServiceNow Certified Application… more