- Mass Markets (Wichita, KS)
- …established ourselves as a trusted partner in the industry. We're hiring entry-level Call Center Representatives to support a variety of inbound and outbound ... POSITION OVERVIEW MCI is a leading Business Process...Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC… more
- Mass Markets (Wichita, KS)
- …Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, ... POSITION OVERVIEW MCI is a leading Business Process...We are looking for a skilled and enthusiastic Contact Center Trainer to join our team. You will be… more
- Mass Markets (KS)
- …2-3 years of experience in real-time monitoring, report analysis, and workforce management within a call center environment. + Experience in a call center ... Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO,… more
- Mass Markets (Wichita, KS)
- …high standard of service and sales performance. You'll also work closely with the Call Center Operations Manager to ensure alignment with company policies and ... POSITION OVERVIEW MCI is a leading Business Process Outsourcing...work experience. + Minimum of 3 years in a call center environment or 1 year in a… more
- Mass Markets (KS)
- POSITION OVERVIEW MCI is a leading Business Process Outsourcing...Diploma + 3-4 years of experience working as a call center trainer or team leader. + Proven ... + Proficiency in using Zoom as a training environment. + Understanding of call center metrics, KPIs, and operational procedures. + Excellent verbal and… more
- Mass Markets (KS)
- …and Spanish, and a passion for connecting top talent with meaningful opportunities. Prior call center experience and a good track record of successful work ... POSITION OVERVIEW MCI is a leading Business Process...years of recruiting experience, preferably in a high-volume or call center environment. + Prior call… more
- Mass Markets (KS)
- …Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, ... POSITION OVERVIEW MCI is a leading Business Process...and managerial for resolution as needed + Ensure first call resolution through problems solving and effective call… more
- Mass Markets (KS)
- …Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, ... POSITION OVERVIEW MCI is a leading Business Process...(VoIP Phone) service disruptions with a focus on first call resolution by problem solving and effective call… more
- Mass Markets (KS)
- …role is critical in ensuring the highest level of service quality within our call center operations. The ideal candidate will be responsible for monitoring ... POSITION OVERVIEW MCI is a leading Business Process...Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC… more
- Mass Markets (KS)
- POSITION OVERVIEW MCI is a leading Business Process...service delivery. + Oversee the daily operations of the call center to ensure smooth workflow and ... and service quality. + Lead and mentor a team of managers, supervisors, and call center agents to ensure high performance. + Ensure staff receive ongoing… more