- ASM Global (Bakersfield, CA)
- …expectations. The Guest Services Representative's duties include greeting guests, ticket scanning, elevator and escalator operations, directing guests to their ... their seating location. Address guests that are not sitting in the area their ticket is good for. Responsible for keeping aisles, stairs and concourse clear of… more
- House of Blues (Los Angeles, CA)
- …reports to assess ROAS, CTR, CPA, and other key KPIs + Regularly analyze ticket sales trends, website traffic, and engagement data to recommend media and budget ... and interest-based audience strategies for all event phases (announce, on-sale, low ticket , final push) + Collaborate with Marketing Specialists and Coordinators to… more
- LiveRamp (San Francisco, CA)
- …to Business Intelligence team to establish dashboards to track progress and health of ticket escalations over time + Iteration on ticket creation and escalation ... process to improve ease of use for internal stakeholders **Your team will:** Product Support Engineers deliver seamless technical support and troubleshooting services to the most challenging requests and complex issues our Customer Support team receives,… more
- Compass Family Services (San Francisco, CA)
- …partners, local businesses, and individual donors. + Lead efforts to drive ticket sales and event attendance, including creating marketing plans in collaboration ... (gala-style event) - Raise approximately $1 million annually through sponsorships, ticket sales, paddle raises, and live auction. Oversee venue selection, program… more
- Cognizant (San Francisco, CA)
- …SoPs. . E2E Management through coordination with various technical teams . Ticket creation for L3 Support. . Managing the transactional activities and monitoring ... with any ERP system . Should have mentality to work Independently and resolve ticket within SLA . Able to handle Escalation and Critical Issue . Resources should… more
- Hyundai Autoever America (Fountain Valley, CA)
- …infrastructure, application, CCS, CCoE and security owners. Service Desk + Monitor ticket queues to ensure timely resolution and adherence to SLAs. + Follow ... timely resolution and communication. + Create and maintain detailed documentation, including ticket notes, support guides, and FAQs. + Assist with onboarding and… more
- Robert Half Technology (Canoga Park, CA)
- …Resolve tickets from L1 team and ITSM globally and be proactive to reduce ticket backlog. Mentor junior staff members + Setup video conferences and AV conference ... + Example Technical Interview Question: "Run me through how you would troubleshoot a ticket from a user stating their computer is very slow or computer crashed" -… more
- ASM Global (Stockton, CA)
- …by performing the following duties: Essential Duties and Responsibilities + Verifies ticket location, event dates and times. + Seats guests in proper location. ... or seating problems or complaints that occur. + Act as an Usher, Tour Guide, Ticket Taker, Concierge, or in any other related area when assigned. + Maintains a… more
- PennyMac (Westlake Village, CA)
- …SRO team. Offer structured feedback to stakeholders when complex issues are underway + Ticket Queue Management - Lead by example in managing multiple ticket ... queues (ServiceNow, JIRA, etc.). Take ownership of priority tickets and oversee distribution among the team + Documentation - Maintain and expand the SRO team's knowledge base. Author new Standard Operating Procedures (SOPs) that incorporate best practices… more
- TP-Link North America, Inc. (Irvine, CA)
- …efficient manner through live phone, chat, and Email support and updated ticket queues. Additionally, Tier 2 Business Network Support Engineers will document support ... service level agreements. Responsibilities: + Service Request reception through Call/Chat/Email/ Ticket system. + Collect necessary information and determine basic… more