- City of New York (New York, NY)
- …and the unique issues at each stage. Manage daily team activities, including ticket management and escalations, setting goals for team members where needed and being ... resource and escalation point as part of Service Desk ticket management and resolution. Being self-sufficient and resourceful in...analyze, and manage extracts, reports and details related to ticket data, with the ability to report out to… more
- Bausch + Lomb (Rochester, NY)
- …staff to include proper safety regulations are followed, logbooks are signed after each ticket is resolved or pass on to the subsequent shift, and ticket ... regulations, such as LOTO & PPE requirements. 16. Monitor the production repair ticket board and assist Group Leaders in allocating technical resources to address… more
- NTT America, Inc. (Yonkers, NY)
- …within the team.Operational Dispatch & Workflow Coordination + Oversee ticket dispatch, field technician assignments, and task prioritization using ServiceNow. ... and ensure timely completion. + Backfill Dispatcher role when needed, managing ticket queues and communications with stakeholders + ServiceNow & SLA Oversight +… more
- PSI Services (Albany, NY)
- …account directors. + Maintain best practices for client and candidate requests, including ticket queue reviews, and owning all aspects of channels for support cross ... credentialing experience preferred. + ITIL certification preferred. Experience with ticket management platforms and best practices required. + Experience building… more
- Rensselaer Polytechnic Institute (Troy, NY)
- …(ie Chamber of Commerce, Big Brother/Big Sister, Boy/Girls Scouts). + Increase ticket revenue through marketing initiatives and collaborations with the Director of ... Ticket and Revenue Generation. + Perform other duties as assigned. Shift Non Standard Shift: Non-standard hours, including evenings, weekends, and occasional holidays… more
- TEKsystems (Brooklyn, NY)
- …user documentation. * Monitor the assigned desktop queue(s) in the Front Range ticket system. Log real time written journal entries documenting actions taken on all ... ticket requests. Close tickets within established service levels. * Be compliant with all responsibilities and administrative tasks: Innotas, timely journal entries,… more
- Tioga Downs Casino Resort (Nichols, NY)
- …including but not limited to; check cashing, credit card cash advance, slot ticket redemptions, chip cash outs, lottery transactions and foreign & domestic currency ... and signatures. * Prepares daily cash, checks and coin for deposit. * Ticket Redemption Kiosk cash maintenance * Completes all reports and/or forms accurately and… more
- Sumitomo Pharma (Albany, NY)
- …manage outstanding response to customers and management of your work ticket assignment. + Investigate and resolve incidents by troubleshooting issues and ... highly regulated engineering environment. + Experience working with multi-tiered ticket handling/resolution systems + Knowledge of basic computer hardware, including… more
- TEKsystems (Syracuse, NY)
- …growth within the company, and the current team has grown overwhelmed with ticket volumes. They support office and clinical locations around the country as well ... stakeholders in other departments. Responsibilities * Provides user assistance and ticket resolution for hardware, software, and networking needs. * Diagnoses and… more
- TEKsystems (Syracuse, NY)
- …add 4, qualified IT Service Desk professionals to join their team to support ticket volume and technical support They support office and off site clinical locations. ... stakeholders in other departments. Responsibilities * Provides user assistance and ticket resolution for hardware, software, and networking needs. * Diagnoses and… more